Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
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Prem Patel

Manotick,Canada

Summary

Versatile and results-driven professional with a robust background in telecommunications and customer service, notably with Bell Technical Solutions. Excelled in complex repairs and customer relations, enhancing service quality and efficiency. Skilled in equipment repair and innovative problem-solving, consistently achieving and surpassing targets. Reliable Technician with undeniable troubleshooting, customer service, and analytics abilities coupled with several years of experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

Overview

4
4
years of professional experience

Work History

Technician

Bell technical solutions
07.2023 - Current
  • Provide an exceptional customer experience for our clients
  • Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC
  • Observe and follow all company Health and Safety rules and policies
  • Inform customers of work that will be done and act as an ambassador by professionally representing the Bell brand
  • Assess work assignments, installations and services provided by dispatch
  • Install and test equipment at customer’s premises including internet modems, phone, TV boxes
  • Install, remove, maintain and repair aerial and underground telephone and other telecommunication transmission lines
  • Connect, disconnect and relocate cable outlets
  • Inspect and test telecommunication transmission lines and cables for transmission characteristic's and to locate faults
  • Install, remove, maintain and repair aerial drops and other telecommunication transmission lines to provide excellent services to customers
  • Inspect, monitor, test and adjust cable transmission and distribution systems
  • Diagnose and solve all technical problems related to Cable services, High Speed Internet, Home Phone in accordance with company specification and standards
  • Splice and repair various types and sizes of telephone and other telecommunication cables including optical Fiber
  • Report and communicate with the company personnel for proper completion of Installation and service work orders at customer's premises

Manager

SUBWAY
02.2022 - 07.2023
  • Completes and posts the staff work schedules
  • Recruits, rewards, and terminates staff as needed
  • Communicates changes of food preparation formulas, standards, etc
  • To staff
  • Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed
  • Maintains business records as outlined in the Subway Operations Manual
  • Analyzes business records to increase sales
  • Supports local and national marketing initiatives
  • Identifies and contacts prospective customers to promote sales
  • Plans special events and promotions

Sandwich Artist

SUBWAY
02.2021 - 07.2021
  • I welcome and assist guests, cook their meals, uphold sanitary and food safety standards, handle some light paperwork, and so on
  • I quickly, accurately, and elegantly prepare food
  • I constantly check the items in the sandwich unit area and refill items to make sure there will be plenty for the entire shift
  • During the shift, keeps track of inventories and cash flow
  • I always maintain professional appearance and grooming standards as outlined in the Operations Manual

Education

Skilled Trade

Hi Mark
Ottawa, ON
04-2024

Business Administration -

Fanshawe College
London, Ontario
05.2022

Skills

  • Microsoft Office
  • Web and tech-savvy
  • Basic Business maths
  • Customer relation
  • Financial Management
  • Equipment Repair
  • Work Planning and Prioritization
  • HVAC systems
  • Installation and repair
  • Deadline compliance
  • Maintenance and repair
  • Complex Repairs
  • Power Tools and Equipment
  • Computer troubleshooting
  • Software installation
  • File and record maintenance
  • Operations monitoring
  • Written/Verbal communication
  • Innovation skills

Languages

English
Full Professional

References

References available upon request.

Timeline

Technician

Bell technical solutions
07.2023 - Current

Manager

SUBWAY
02.2022 - 07.2023

Sandwich Artist

SUBWAY
02.2021 - 07.2021

Skilled Trade

Hi Mark

Business Administration -

Fanshawe College

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