prekshaa surana
mississauga,ontario
Summary
Articulate, enthusiastic results-oriented professional with a passion for building relationships, cultivating partnerships, and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Intern)
Nature's Basket
Mumbai, India
06.2023 - 09.2023
- Observe and assist the executive representative with billing, voucher codes, coupons, etc.
- Arranging various goods in specific aisles.
- Helping customers locate any particular product or section.
- Tracked inventory levels to ensure product availability for customers.
- Maintained daily records of customer interactions, transactions, comments and complaints.
Assistant Content Writer and Research (Intern)
NSS Films
Mumbai, India
06.2021 - 10.2021
- Assist the Producer/Director on Professional Content Creation, Ad Films, Corporate Films, and to gain basic knowledge on Professional filmmaking.
- Required to do research, ideate, summarize, and publish articles during this tenure.
- Implemented best practices for digital asset management by properly tagging images and videos.
- Edited existing content to ensure accuracy, clarity, readability and consistency with company standards.
- Updated existing content regularly to ensure accuracy of information presented online.
Education
Bachelor of Science - Financial Economics
University of Toronto, Mississauga
true07-2027
International Baccalaureate (High-school Diploma) -
Woodstock School
Mussoorie, India05.2023
Skills
- Leadership
- Time Management
- Communication
- Team player
- Problem-solving
- Canva
- MS Office
- Divi Theme Builder
- Customer Service
- Microsoft Office expertise
- Interpersonal Skills
- Teamwork and Collaboration
- Google Analytics
- Google AdWords
- Escalation management
- Payment Processing
- Meeting deadlines
- Complaint Handling
Certification
- Harvard Model United Nations-Hyderabad, 08/2022, 08/2022
- Digital Marketing, 07/2023, 09/2023, Jasmin Dawada, www.jasmindawada.com
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Spanish, Limited Working Proficiency
Hobbies and Interests
- Singing
- Debating
- Poetry
- Basketball
- Swimming
- Modelling
- Cooking
- Dancing
Projects
IB Extended Essay, 12/2021, 02/2023, 4000 word academic research paper on a local cafe's negative externalities and the subsequent impacts on all the three stakeholders.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Outreach Leader for the Peer Support Programme in high school.
- Outstanding Service Award: Recognizes dedication to helping others and providing excellent service, reflecting a commitment to customer satisfaction for the school fair.
- Academic Excellence in Business Studies: This honor shows a strong understanding of IBDP business management, which is beneficial for understanding the commercial aspects of a sales role.
Timeline
Customer Service Representative (Intern)
Nature's Basket
06.2023 - 09.2023
Assistant Content Writer and Research (Intern)
NSS Films
06.2021 - 10.2021
Bachelor of Science - Financial Economics
University of Toronto, Mississauga
International Baccalaureate (High-school Diploma) -
Woodstock School
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