Divya More
Mississauga,Canada
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Representative/Customer Service Support Representative
Erin Park Lexus Toyota
08.2023 - Current
- Reviewing completed work orders with each guest.
- Taking payment for completed service work orders, closing work orders.
- Booking follow up service appointments, Coordinating vehicle pickup, delivery and general logistics.
- Opening and closing service reception, balancing cash and cash report.
- Taking care of office supplies and handling phone calls and emails, scanning documents, filing and sorting, etc.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Maintained knowledge of any offers and events to educate guests on options.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Parking the cars in the designated area at the end of the shift and also, helping the team in need of any help or suggestions.
- Assigning work, making sure serviced cars are dispatched on time.
- Communicating with team members.
- Training new team members, helping them in assisting guest and handling phone calls.
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions and contribute positively to a team-oriented work environment.
Customer Service Representative
Millennium 1 Solutions
10.2021 - 07.2023
- Educated customers on special pricing opportunities and company offerings
- Explained benefits, features and recommendations to maximize client retention, Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Audited customer account information to identify issues and develop solutions, asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues, Escalated customer concerns, issues and requirements to supervisors for immediate rectification, made outbound calls to obtain account information, answered incoming telephone calls, chats and emails to facilitate customer service and also to provide store, products, and services information.
- Set up and activated customer accounts on confirmed sales.
ACCOUNTING/Administrative Assistant
S & C PROFESSIONAL CONSULTING INC.
Mississauga , ON
06.2020 - 11.2021
- Managing accounts receivable and accounts payable by depositing cheques and preparing invoices, credit memos and other transactions related to billing customers for products or services.
- Compiling clients informative data and tax forms for personal and corporate income tax returns, processing transactions, issuing cheques, and updating ledgers, budgets, journal entries and business transactions using different software such as QuickBooks & SAGE.
- Providing support to the Accounting Department by preparing documents for personal, corporate and GST/HST tax filings, Managing payroll-weekly, biweekly and on monthly basis.
- Applying for government benefits for clients during the pandemic, Preparing corporate T-slips: T1, T2, T4, and other tax forms.
- Organizing and scheduling appointments using Google Suite, Organizing files and maintaining records and database, Responsible for supervising and training other team members.
- Taking care of office supplies, maintaining inventory and ordering office supplies as needed.
- Responsible in compiling clients data, keeping records and sending documents to clients, Scanning, filing, faxing, mailing and maintaining clients data in the database, Write and distribute email, correspondence memos, letters, faxes and forms.
Team Supervisor
Tim Hortons
11.2018 - 05.2020
- Train, monitor and reinforce food safety procedures to team members, Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close.
- Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready, Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies.
- Follow up and ensure resolution of guest-related issues as needed, organizing workflow and ensuring that employees understand their duties or delegated tasks by monitoring employee productivity and providing constructive feedback and coaching.
- Evaluating performance and providing feedback, creating and managing team schedules, helping to resolve employee issues and disputes.
- Accurately processing transactions including cash, debit, credit and gift cards, providing excellent guest experience through the delivery of exceptional products and services.
HR Recruiter
Ask HR World Consultants
07.2015 - 09.2016
- Screening Resumes, conducting phone and in-person interviews with candidates also conducted reference checks and background checks, coach candidates for interview, build relationships and network with the candidates.
- Sourcing and attracting candidates by using databases, contacted job applicants to inform of application status, Coordinating interviews with recruitment team, facilitate the offer process by extending the offer and negotiating employment terms.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates, Contacted job applicants to inform of application status.
Education
Business Marketing - Business Marketing
Conestoga College
12-2019
Bachelor of Commerce - BCom - Business/Commerce, General
Lokmanya Commerce College
04-2017
Skills
- Attention to Detail
- Recruiting
- Multitasking
- Retail Banking
- Cash Management
- Customer Experience
- Leadership
- Meticulous
- Payment Processing
- Professionalism
- Adaptability and Flexibility
- Training and mentoring
Certification
- Email Marketing Certified - HubSpot, 10/01/19, 11/01/21
- In Color Run - Special Olympics, 05/01/19, 05/01/19
- Sales Cloud for Sales Reps - Salesforce
- Verified International Academic Qualifications - World Education Services
- Human Resources: Payroll - LinkedIn
Timeline
Guest Service Representative/Customer Service Support Representative
Erin Park Lexus Toyota
08.2023 - Current
Customer Service Representative
Millennium 1 Solutions
10.2021 - 07.2023
ACCOUNTING/Administrative Assistant
S & C PROFESSIONAL CONSULTING INC.
06.2020 - 11.2021
Team Supervisor
Tim Hortons
11.2018 - 05.2020
HR Recruiter
Ask HR World Consultants
07.2015 - 09.2016
Business Marketing - Business Marketing
Conestoga College
Bachelor of Commerce - BCom - Business/Commerce, General
Lokmanya Commerce College
- Email Marketing Certified - HubSpot, 10/01/19, 11/01/21
- In Color Run - Special Olympics, 05/01/19, 05/01/19
- Sales Cloud for Sales Reps - Salesforce
- Verified International Academic Qualifications - World Education Services
- Human Resources: Payroll - LinkedIn
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