Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Prejisha Puthiyarath Parammal

Toronto

Summary

IT Applications Manager with 15+ years of progressive experience in software engineering, project management, and enterprise application development and support. Proven ability to lead cross-functional teams, modernize application environments, and deliver customer-focused solutions in healthcare IT. Skilled in production support, stakeholder collaboration, compliance (HIPAA/GDPR), automation, and process optimization.

Overview

20
20
years of professional experience
1
1
Certification

Work History

IT Applications Manager – Production Support & Maintenance

05.2022 - Current
  • Lead a 10-member team providing Tier 2/3 support for mobile and web applications used in diabetes management.
  • Oversee production operations including ticket triage, SLA adherence, root cause analysis, and incident resolution, while balancing competing priorities and resource constraints.
  • Collaborate with helpline and tech support to identify trends in reported issues and implement proactive process improvements that enhance system reliability and user experience.
  • Present data-driven insights and user behavior analytics to senior leadership, informing strategic decisions around feature prioritization and investment.
  • Orchestrated the validation of JIRA Cloud migration with privacy and compliance teams, mitigating risks and ensuring HIPAA/GDPR compliance—avoiding potential regulatory exposure.
  • Administer JIRA Cloud platform, managing workflows, user access, and custom configurations for effective support tracking and governance.
  • Develop and deploy automation solutions for repetitive support tasks, increasing team efficiency and reducing ticket resolution times.
  • Strengthen collaboration across development, QA, and product management teams to accelerate resolution cycles, incorporate user feedback, and streamline issue hand-offs.
  • Standardize support processes through robust documentation, onboarding guides, and knowledge-sharing initiatives.

Technical Project Manager

07.2015 - 04.2022
  • Directed development and support of cloud-native healthcare platforms enabling data-driven patient care.
  • Led Agile teams in large-scale modernization projects using AWS, GitLab CI/CD, Docker, and Spring Boot for both healthcare and insurance clients.
  • Led on-time delivery of a dynamic rate calculator for lenders, supporting business expansion initiatives.
  • Oversaw compliance with HIPAA and GDPR through secure development practices and audits.
  • Collaborated with cross-functional stakeholders to define scope, timelines, and resource allocations.
  • Established CI/CD automation pipelines, reducing deployment times and error rates significantly.
  • Presented project status, KPIs, and insights to senior leadership, influencing IT strategy and investment decisions.

Software Engineering Lead

02.2009 - 06.2015
  • Managed delivery of web services and platform features for insurance and client-facing applications.
  • Translated business requirements into technical user stories and coordinated Agile development cycles.
  • Mentored junior engineers, enforced SDLC best practices, and reviewed deliverables for quality and compliance.

Software Engineer

06.2005 - 01.2009
  • Designed and developed enhancements for healthcare and claims processing applications.
  • Conducted testing, audits, and documentation to support compliance and functional integrity.
  • Collaborated with business users and analysts to implement end-to-end application workflows.

Education

B.E. - Information Technology

Bansal Institute of Science and Technology
01.2005

Skills

  • Enterprise Application Management & Support
  • Production Operations & Incident Resolution
  • JIRA Administration & Cloud Migration
  • Healthcare IT & Regulatory Compliance (HIPAA, GDPR)
  • Cross-Functional Team Leadership
  • Support Automation & Workflow Optimization
  • Stakeholder Engagement & Communication
  • Metrics Reporting & Data-Driven Decisions
  • Application architecture
  • Business analysis

Certification

  • SAFe 6.0 Product Owner/Product Manager
  • Certified Scrum Master (CSM)
  • AWS Certified Cloud Practitioner
  • Pursuing PMP from Simplilearn

Timeline

IT Applications Manager – Production Support & Maintenance

05.2022 - Current

Technical Project Manager

07.2015 - 04.2022

Software Engineering Lead

02.2009 - 06.2015

Software Engineer

06.2005 - 01.2009

B.E. - Information Technology

Bansal Institute of Science and Technology

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Prejisha Puthiyarath Parammal