Prejisha Puthiyarath Parammal
Toronto
Summary
IT Applications Manager with 15+ years of progressive experience in software engineering, project management, and enterprise application development and support. Proven ability to lead cross-functional teams, modernize application environments, and deliver customer-focused solutions in healthcare IT. Skilled in production support, stakeholder collaboration, compliance (HIPAA/GDPR), automation, and process optimization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Applications Manager – Production Support & Maintenance
05.2022 - Current
- Lead a 10-member team providing Tier 2/3 support for mobile and web applications used in diabetes management.
- Oversee production operations including ticket triage, SLA adherence, root cause analysis, and incident resolution, while balancing competing priorities and resource constraints.
- Collaborate with helpline and tech support to identify trends in reported issues and implement proactive process improvements that enhance system reliability and user experience.
- Present data-driven insights and user behavior analytics to senior leadership, informing strategic decisions around feature prioritization and investment.
- Orchestrated the validation of JIRA Cloud migration with privacy and compliance teams, mitigating risks and ensuring HIPAA/GDPR compliance—avoiding potential regulatory exposure.
- Administer JIRA Cloud platform, managing workflows, user access, and custom configurations for effective support tracking and governance.
- Develop and deploy automation solutions for repetitive support tasks, increasing team efficiency and reducing ticket resolution times.
- Strengthen collaboration across development, QA, and product management teams to accelerate resolution cycles, incorporate user feedback, and streamline issue hand-offs.
- Standardize support processes through robust documentation, onboarding guides, and knowledge-sharing initiatives.
Technical Project Manager
07.2015 - 04.2022
- Directed development and support of cloud-native healthcare platforms enabling data-driven patient care.
- Led Agile teams in large-scale modernization projects using AWS, GitLab CI/CD, Docker, and Spring Boot for both healthcare and insurance clients.
- Led on-time delivery of a dynamic rate calculator for lenders, supporting business expansion initiatives.
- Oversaw compliance with HIPAA and GDPR through secure development practices and audits.
- Collaborated with cross-functional stakeholders to define scope, timelines, and resource allocations.
- Established CI/CD automation pipelines, reducing deployment times and error rates significantly.
- Presented project status, KPIs, and insights to senior leadership, influencing IT strategy and investment decisions.
Software Engineering Lead
02.2009 - 06.2015
- Managed delivery of web services and platform features for insurance and client-facing applications.
- Translated business requirements into technical user stories and coordinated Agile development cycles.
- Mentored junior engineers, enforced SDLC best practices, and reviewed deliverables for quality and compliance.
Software Engineer
06.2005 - 01.2009
- Designed and developed enhancements for healthcare and claims processing applications.
- Conducted testing, audits, and documentation to support compliance and functional integrity.
- Collaborated with business users and analysts to implement end-to-end application workflows.
Education
B.E. - Information Technology
Bansal Institute of Science and Technology
01.2005
Skills
- Enterprise Application Management & Support
- Production Operations & Incident Resolution
- JIRA Administration & Cloud Migration
- Healthcare IT & Regulatory Compliance (HIPAA, GDPR)
- Cross-Functional Team Leadership
- Support Automation & Workflow Optimization
- Stakeholder Engagement & Communication
- Metrics Reporting & Data-Driven Decisions
- Application architecture
- Business analysis
Certification
- SAFe 6.0 Product Owner/Product Manager
- Certified Scrum Master (CSM)
- AWS Certified Cloud Practitioner
- Pursuing PMP from Simplilearn
Timeline
IT Applications Manager – Production Support & Maintenance
05.2022 - Current
Technical Project Manager
07.2015 - 04.2022
Software Engineering Lead
02.2009 - 06.2015
Software Engineer
06.2005 - 01.2009
B.E. - Information Technology
Bansal Institute of Science and Technology
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