Summary
Overview
Work History
Education
Skills
Certification
Awards
Key Projects And Initiatives
Accomplishments
Websites
Timeline
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Emmanuel Onwuhafua

Oshawa,Canada

Summary

With over a decade of professional experience within the information technology and financial industry, I come fully equipped with specialized skills across the technological and digital space. Accomplished specialist and experienced leader in empowering businesses with an efficient and proven record of success and expertise in technical designs and business operations. Highly dependable in rendering effective service support with consistently exceeding expectations through challenging work experiences and a desire for professional customer service. Extremely focused on enhancing existing systems architecture with new features tailored towards improving business productivity and efficiency. I have championed and executed multiple stabilization initiatives that have increased platforms’ transaction success rate (99%), drastically improved platforms' availability (+99%), and platform processing efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Member - Corporate Applications and Channels support

Access Bank PLC
Victoria Island, Lagos, Nigeria
10.2014 - 06.2015
  • Provided support for the Corporate and Retail Internet banking platforms used for processing payments, balance transaction reporting, and VAS services.
  • Identified pain points and stabilized the bank's digital platforms and enterprise applications, web application, and retail mobile (iOS & Android) infrastructure using modern system architecture and technology stack, e.g., Web APIs, microservices, containerization, deployment strategies, which yielded improved ratings on the various app stores and transaction success rate by 23%.
  • Provided technical support, deployed, and integrated the Two Factor Authentication Platform (2FA) with third-party transactional and payment platforms to guarantee secure access to these platforms.
  • Participated in the design and deployment of the Instant Loan Services, applying advanced data processing techniques for eligibility analysis.
  • Implemented best practices principles in security, availability, and scalability to increase uptime, optimize performance, and security of business applications, and recommend solutions on C# applications.
  • Building reports and dashboards by writing complex queries in SQL to drive Data Governance and reporting to regulatory bodies.

Technical Consultant

Finance Application Systems Limited (FASYL)
Victoria Island, Lagos, Nigeria
10.2014 - 06.2015
  • Provided onsite and consultative support for core banking application software (FLEXCUBE) in Access Bank, Skye Bank, and Intercontinental Bank.
  • Expertise in the deployment and installation of enterprise solutions applications, including Flexcube Core Banking Suites (including OC4J, Flexbranch, Flexcube Corporate, and Retail modules), Global Cash Plus (GCP), and business process management applications (BPM Systems).
  • Participated in Systems development and Customization of applications, interfaces, and Bridges.
  • Managed installation and maintenance of relational databases, primarily Oracle and MSSQL. I also served as a core Oracle PL/SQL developer.
  • Offered technical support for the Macalla application interface, integrating Eco Bank's Mobile Money application with their core banking application (FLEXBRANCH).
  • Conducted systems analysis, data analysis, and solution design, utilizing design patterns.
  • Provided helpdesk support, resolving issues related to Flexcube software in Intercontinental Bank and IHSL.

IT Application Management Specialist

MUFG Investor Services
Toronto, Canada
09.2024 - Current
  • Provide expert support for business-critical web and mobile applications, ensuring seamless functionality and optimal performance.
  • Lead incident resolution and root cause analysis, and implement preventive measures to minimize service disruptions.
  • Manage UAT and Go-Live readiness, contributing to smooth production rollouts and upgrades.
  • Collaborate with developers on feature enhancements and production fixes.
  • Deliver training and develop detailed documentation to support onboarding, troubleshooting, and operational continuity.
  • Utilize tools like Dynatrace, Kibana, and Datadog for real-time monitoring, proactively addressing issues across .NET and Java environments.
  • Conduct regular system audits and performance tuning to maintain application efficiency and reliability.
  • Stay updated on industry trends and emerging technologies, proactively recommending and implementing improvements to enhance application performance and user satisfaction.

Head, IT Business Application Support

First City Monument Bank
Marina, Lagos, Nigeria
06.2022 - 07.2024
  • Directed a multifunctional unit responsible for supporting mobile, internet, USSD, Postilion CMS, ATM terminal and interbank transfer platforms.
  • Increased platform NPS from 48% to 70% by deploying proactive monitoring, optimizing performance, and streamlining issue resolution workflows.
  • Oversaw end-to-end platform redesigns, achieving a 99.5% mobile login success rate and 99% interbank transaction success.
  • Played a lead role in DR planning, change management, and SDLC-based releases — delivering all projects with 100% success.
  • Developed business and technical documentation (BRD, FRD, user stories), collaborated with stakeholders, and provided SME-level advisory across platform roadmaps.
  • Mentored junior team members into leadership roles and led training programs to elevate departmental capability.
  • Played a pivotal role in all phases of the upgrade of the core and non-core infrastructure and the Oracle database upgrades.

Team Lead. IT Channels Application Support

FirstBank of Nigeria
Marina, Lagos, Nigeria
07.2018 - 06.2022
  • As Team Lead for IT Channels Application Support at FirstBank, I oversaw critical platforms, middleware, and dependent services essential for business operations.
  • Manage and maintain Mobile Apps, Internet Banking Solutions, USSD, Card Management Systems, and Transfer services while ensuring compliance standards are met.
  • Responsible for resolving production incidents and problems promptly, maintaining stakeholder communication throughout.
  • Provide support to the different units of the Bank, E.g., Business, Internal Audit, Internal Control, and IT Risk Departments.
  • Monitor and optimize bank middleware and API services such as Infosys Finacle Core Banking, Connect24, Mobile Finacle, Aptent middleware, REST APIs, SOAP, web services, and IBM MQ.
  • Assist the operations team in reconciling and settling transactions within defined settlement windows.
  • Ensure all production exceptions are resolved within stipulated SLAs, covering system configuration, integration, and application issues.
  • Participated in review sessions and signed off on Business Requirements Documents (BRD) and Functional Requirement Documents (FRD) to ensure alignment with business objectives.
  • Possess in-depth knowledge of platform dependencies, systems, networking, troubleshooting, computer hardware, and engineering skills.
  • Proficient in Windows, Microsoft Windows Server, Microsoft SQL Server, Linux, and Unix Operating Systems.
  • Implemented automated archiving jobs for databases and logs to ensure platform availability and performance.

Team Lead, Platform Management Support

Interswitch Limited
Victoria Island, Lagos, Nigeria
06.2015 - 07.2018
  • Provided third-level support for core payment platforms (Mobile/Internet Banking, USSD, Postilion, Payment Gateway, Safetoken SMS), resolving complex issues and minimizing downtime.
  • Investigated and resolved incidents and problems, performed root cause analysis, and worked with both internal stakeholders and vendors to implement timely fixes.
  • Conducted post-deployment checks to ensure system stability and smooth transaction processing.
  • Managed application configurations to support uptime and transaction efficiency.
  • Set up dashboards using ELK, Grafana, Splunk, Solarwinds, INETCO, and Dynatrace for real-time monitoring and quicker incident response.
  • Analyzed transaction trends to identify issues and recommend service improvements.
  • Provided technical advice to internal teams and clients, supporting operational decisions.
  • Automated routine data tasks using scripts to maintain accuracy and reduce manual effort.

Education

Bachelor of Science - Computer Science

Federal University of Technology
Owerri

Skills

Platform Management
Customer Support
Problem Management
Incident Management
Systems Integration
ISO Messaging
Analytical & Troubleshooting
Database (Oracle & MSSQL)
PL/SQL and SQL Scripting
Data Management
Mobile, Web & USSD
Change Management
Dynatrace
Kibana
Stakeholder Engagement
Business Analysis (Waterfall / Agile)
Architecture Designs
Process Flow Designs
JIRA
Confluence
System Analysis
Technical Concepts and Design
Communication (Written & Oral)
Presentation
Conflict Management
Facilitation
Time Management
Innovative
Application monitoring
Business process optimization
Stakeholder collaboration
Performance tuning
Team leadership
Training development
Technical documentation
Enterprise application design
Project management
Scorecard management

Certification

  • Advanced IT Business Analysis Training
  • The Open Group Architecture Framework (TOGAF)
  • Lean Six Sigma (Yellow Belt)
  • Information Technology Infrastructure Library (ITIL V4)
  • Thales 10K HSM Training (encryption and Decryption)
  • Full Stack Developer Training
  • Advance Postilion Training – Payments and Card Management System (CMS)
  • Advanced ATM APP Training - Payments and Card Management System powering ATM/ Terminal Management
  • Postilion Payment Basic Training (PBT) – Payments and Card Management System (CMS)

Awards

  • CIO Award – Most Accessible Leader (Male), FCMB, FY2023
  • Nominee – Most Valuable Player (Top 10), FirstBank, FY2021
  • Commendation – Support for LITApp Mobile Development, FirstBank, FY2021
  • Commendation – Core Banking & Data Migration, Access/Intercontinental Bank, FY2011

Key Projects And Initiatives

  • Core Banking Infrastructure & DB Upgrade, FCMB, 2023–2024
  • Thales HSM Upgrade, FCMB, 2023–2024
  • Mobile App Re-architecture, FCMB, 2022
  • Interbank Transfer Optimization, FCMB, 2023
  • Core Banking Upgrade to Finacle FFR, FirstBank, 2018–2019
  • Direct Routing Projects, FirstBank, 2020
  • SAP-Flexcube Integration, Africa Finance Corp, 2012

Accomplishments

  • CIO Award – Most Accessible Leader (Male), FCMB (FY2023)
  • Nominee – Most Valuable Player (Top 10), FirstBank (FY2021)
  • Commendation – Support for LITApp Mobile Development, FirstBank (FY2021)
  • Commendation – Core Banking & Data Migration (Access/Intercontinental Bank, FY2011)

Timeline

IT Application Management Specialist

MUFG Investor Services
09.2024 - Current

Head, IT Business Application Support

First City Monument Bank
06.2022 - 07.2024

Team Lead. IT Channels Application Support

FirstBank of Nigeria
07.2018 - 06.2022

Team Lead, Platform Management Support

Interswitch Limited
06.2015 - 07.2018

Team Member - Corporate Applications and Channels support

Access Bank PLC
10.2014 - 06.2015

Technical Consultant

Finance Application Systems Limited (FASYL)
10.2014 - 06.2015

Bachelor of Science - Computer Science

Federal University of Technology

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Emmanuel Onwuhafua