Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Preeya Narayan

Surrey

Summary

Dynamic Dental Office Manager with a proven track record at Avenue Dental, excelling in operations management and financial oversight. Successfully drove new patient growth through innovative marketing strategies and effective team coaching. Skilled in budget control and employee onboarding, fostering a high-performance environment that enhances patient care and satisfaction.

Overview

9
9
years of professional experience

Work History

Dental Office Manager

Avenue Dental
02.2020 - Current
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Increased and stimulated new patient growth by marketing and promotional initiatives.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Lead Dental Receptionist/CDA

Guildford Heights Dental
09.2016 - 02.2020
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Managed office logistics by scheduling appointments, maintaining patient charting and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Education

Certified Level 2 Dental Assisting

Discovery College
Surrey, BC
08-2016

High School Diploma -

North Surrey Secondary
Surrey, BC
06-2014

Skills

  • Marketing
  • Shift scheduling
  • Coaching and mentoring
  • Operations management
  • Financial management
  • Employee onboarding
  • Budget control
  • Inventory management
  • Performance evaluations
  • Human resources
  • High-Volume Environments

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional

Timeline

Dental Office Manager

Avenue Dental
02.2020 - Current

Lead Dental Receptionist/CDA

Guildford Heights Dental
09.2016 - 02.2020

Certified Level 2 Dental Assisting

Discovery College

High School Diploma -

North Surrey Secondary

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Preeya Narayan