Preety Modi
Toronto,ON
Summary
Dedicated and customer-focused Service Center Representative with a proven track record of providing exceptional service. Skilled in handling inbound and outbound calls, resolving issues, and ensuring customer satisfaction. Committed to maintaining a high-quality service culture within the team.
Overview
7
7
years of professional experience
Work History
Sales Representative
Savers Value Village
06.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Trained and mentored new sales representatives.
- Introducing promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
Service Center Representative
P Balodia & Company
02.2017 - 11.2019
- Managed large volumes of inbound and outbound calls promptly and professionally.
- Followed call center scripts to address various topics and inquiries.
- Identified customers’ needs, clarified information, researched issues, and provided effective solutions.
- Entered application details accurately into the claims management system.
- Assigned new claims to appropriate handlers and efficiently directed customer calls.
- Maintained comprehensive records of all interactions in the call center database.
- Actively participated in maintaining a high-quality service culture.
Education
Bachelor of Arts - Commerce
SKM University
India05.2015
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Strong verbal communication skills
- Active listening
Accomplishments
- Got best performer in successive months in my current job
- Got Exceed Expectation Rating in year-end appraisal
- Exceeded Sales and Club sign-off for consecutive weeks and brought my store from 48thposition to 3rd position within two months
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Sales Representative
Savers Value Village
06.2022 - Current
Service Center Representative
P Balodia & Company
02.2017 - 11.2019
Bachelor of Arts - Commerce
SKM University
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