Preeti Preeti
Niagara Falls,Canada
Summary
Managed multiple tasks efficiently to deliver high-quality customer support, enhancing overall guest satisfaction.
Overview
1
1
Certification
2
2
years of professional experience
Work History
FRONT DESK AGENT
Great wolf lodge
12.2024 - Current
- Conduct check-in and check-out procedures for guest at a high volume indoor waterpark resort.
- Assign rooms based on guest preferences, special requests and reservations notes to enhance guest satisfactions.
- Complete end-of-shift and closing checklists to ensure accuracy and smooth handover between shifts.
- Monitor radio communications and respond promptly to emergency codes, including code pink (lost child).
- Coordinate with aquatics first aid and security teams in case of injuries or safety related incidents.
- Handle guest inquires and complaints, escalating issues to the appropriate department manager when required.
- Maintain clear communication with multiple departments to ensure resolution of guest concerns.
- Actively selling meal plans, late checkouts and other packages as well to maximize revenue.
FRONT DESK AGENT
Marriott on the Falls
04.2024 - Current
- The role entails ensuring client satisfaction, managing finances, and maintaining inventory records.
- Assist guests with check-in, check-outs while providing exception customer service.
- Handle complaints from guests and respond to emails, phone calls, and in-person feedback.
- Actively upsell room upgrades, packages and hotel services to maximize revenue.
- Manage and maintain the Marriott Bonvoy loyalty program, including enrollments, points inquires and elite member benefits.
- Coordinate with housekeeping and other departments to ensure smooth hotel operations.
- Responding to questions via phone, email, or in person on the hotel and its offers.
- Responding to wake-up calls and a variety of additional demands from guests.
- Manage reservations, room inventory, and room assignments using hotel management systems.
- Assisted with training new staff members on the use of computer systems for reservations and check-ins and outs.
Education
Diploma in Hospitality Management - Hotel & Restaurant operations
Niagara College Canada
Niagara-on-the-lake, ON01.2025
Skills
- Proven ability to provide exceptional customer service, ensuring positive guest experiences
- Strong verbal and written communication skills, including the ability to relay information effectively and handle guest inquiries
- Demonstrated capability to handle multiple tasks simultaneously in a fast-paced environment
- Keen attention to detail in processing reservations, handling payments, and maintaining accurate records
- Skill in handling conflicts diplomatically and finding satisfactory resolutions
- Familiarity with emergency procedures and the ability to remain calm and organized during crises
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Worker Health & Safety
- Food Handlers Certificate
- Smart Serve
Timeline
FRONT DESK AGENT
Great wolf lodge
12.2024 - Current
FRONT DESK AGENT
Marriott on the Falls
04.2024 - Current
Diploma in Hospitality Management - Hotel & Restaurant operations
Niagara College Canada