Preet Dour
Abbotsford,bc
Summary
Dynamic professional with extensive experience in training and mentoring teams within fast-paced environments. Skilled in problem-solving and fostering collaboration, resulting in improved employee performance and heightened customer satisfaction. Ready to leverage expertise to drive operational excellence.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Assistant Manager
Mcdonalds
Abbotsford, British Columbia
03.2019 - 08.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new team members in company policies and procedures.
- Managed inventory levels to maintain stock availability and reduce waste.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Implemented training programs for staff to enhance customer service skills.
- Assisted in resolving customer complaints to maintain a positive dining experience.
- Monitored health and safety standards to comply with regulations and guidelines.
- Collaborated with management on promotional activities to boost customer engagement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Warehouse Associate
Canadian Tire
Abbotsford, British Columbia
05.2022 - 02.2023
- Organized stock areas to ensure easy access and optimal flow.
- Collaborated with team members to meet daily shipping and receiving goals.
- Inspected incoming shipments for quality and accuracy before acceptance.
- Handled customer inquiries regarding product availability and order status.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Supervisor
Triple O's
Abbotsford, BC
07.2022 - 01.2023
- Supervised daily operations to ensure smooth workflow and high-quality service.
- Trained and mentored staff to enhance skills and improve team performance.
- Resolved customer complaints efficiently to maintain positive service experience.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies and procedures.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Supervisor
Dairy Queen
Abbotsford, British Columbia
05.2022 - 08.2022
- Trained and mentored staff to enhance skills and improve team performance.
- Resolved customer complaints efficiently to maintain positive service experience.
- Monitored compliance with health standards to ensure a safe dining environment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
Supervisor
Top in Town Pizza
Abbotsford, British Columbia
05.2021 - 04.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Production Worker
Fraser Valley Packers
Abbotsford, British Columbia
05.2019 - 08.2019
- Operated machinery to prepare fresh produce for packaging.
- Collaborated with team members to meet production goals efficiently.
- Conducted quality checks on products to maintain high standards.
- Utilized hand tools for sorting and packing fruits and vegetables.
- Cleaned up work area at end of shift to maintain safe working environment.
Education
Associate of Arts - General Studies
University of The Fraser Valley
Abbotsford, BC04-2021
High School Diploma -
D N Model School
Punjab India04-2018
Skills
- Customer service
- Inventory management
- Training and mentoring
- Schedule coordination
- Health and safety compliance
- Customer relationship management
- Strategic planning
- Problem solving
- Attention to detail
- Time management
- Workload management
- Team building
- Employee supervision
- Budgeting and finance
- Coaching and mentoring
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
basic computer course Certificate
Timeline
Supervisor
Triple O's
07.2022 - 01.2023
Warehouse Associate
Canadian Tire
05.2022 - 02.2023
Supervisor
Dairy Queen
05.2022 - 08.2022
Supervisor
Top in Town Pizza
05.2021 - 04.2022
Production Worker
Fraser Valley Packers
05.2019 - 08.2019
Assistant Manager
Mcdonalds
03.2019 - 08.2025
Associate of Arts - General Studies
University of The Fraser Valley
High School Diploma -
D N Model School