Preemal Raj
Calgary,Canada
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in any role relevant to my work experiences. Highly-motivated individual with desire to take on new challenges. Ready to help the team achieve company goals. Detail-oriented administrative assistant with experience in customer service, data entry and office management. I have gained concrete office administration, customer service and data entry knowledge and experiences while working for outsourced companies Fiji, New Zealand & Australia that allows me to make a great impact professionally from day one in any company that I may join. Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant /Front Desk Receptionist
Darren Hamilton Law Office
2021.12 - 2022.08
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments for clients and visitors, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Data Entry Operator
Star Global Solutions Ltd (AUS & NZ Out-sourced Company)
2019.02 - 2021.09
- Responsible for processing large volumes of company orders (i.e for Fashion Biz Australia) using GIMS Order Entry system, at the same time responding to any enquiries regarding orders, data processing and updating customer files daily, Also involved in supporting the senior team with general administrative duties
- Processing purchase orders, invoices, as well as departmental administration
- Compiling, sorting, and verifying the accuracy of data before it is entered
- Ensuring correct bill to information, ship to address are entered as per purchase orders
- Followed data program techniques and procedures to maintain data entry requirements.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Checking that correct items (i.e. Style, Color, Size, Qty) have been entered onto the database system
- Making sure that correct freight is been charged as per exact warehouse destinations within Australia
- Data Entry using GIMS O/E 5.70 and SAGE software program
- Translated written documentation and notes into emails and other types of correspondence.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Screened and regularly answered calls to provide assistance to important clients.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
Data Entry/Administrative Accounts Clerk
Goolma Limited T/A Paradise Cove Resort
2018.04 - 2018.10
- Provided general data entry/administrative and accounts support to Paradise Cove & related group of companies (i.e for Paradise Cove Resort, Octopus Resort and Blue Lagoon Resort, Oasis Palms and Day Trippers Resort), to enable the smooth and effective running of the office by undertaking any duties and tasks appropriate to the role
- Daily data entry of all purchase transactions using Xero software program for entries
- Perform accounting and clerical functions to support supervisors
- Compile, Sort and take approval & issue company invoices for all properties
- Reconcile processed work by verifying entries and comparing system reports to balances
- Verify vendor accounts by reconciling monthly statements and related transactions
- Maintained accurate records of financial transactions
- Identified and resolved discrepancies in accounts, invoices, and statements.
- Processed customer payments accurately and promptly
- Prepared payroll related documents such as timesheets and leave forms.
- Developed strong working relationships with vendors to facilitate timely payments
- Assessed data and information to check entries, calculations and billing codes for accuracy
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports
- Received and recorded cash, checks and transfers
- Matched orders with invoices and recorded required information
- Checked postings and documents for correctness, accuracy and proper coding
Data Entry Operator
SGS (AUS Out-sourced Company)
2018.03 - 2018.04
- Responsible for processing large volumes of company orders (i.e For Fashion Biz Australia) using GIMS Order Entry system
- Reviewed source documents for completeness prior to entering them into the database
- Performed basic administrative duties such as filing, copying, scanning.
- Maintained accurate logs of all activities performed in the course of daily work
- Conducted quality assurance checks on all entries to ensure accuracy of data entry
- Identified errors in source materials before they were entered into the system
- Provided technical support to customers regarding their accounts or inquiries
- Utilized various software programs including MS Office Suite and specialized applications
- Maintained confidentiality of sensitive information while entering data into system
- Transcribed phone messages and managed email communications for staff members
- Contacted customers via phone or email to address data inquiries
- Inputted customer data into computer database accurately and quickly
Customer Service Representative
Budget Rent a Car
2016.06 - 2017.07
- Taking responsibility of customer facing role with internationally recognized Car Rental Company, dealing with high volume of customer queries and providing outstanding customer service to customers both face to face and over the phone
- Greeting customers and handling face to face enquiries
- Serving customers over the counter with rental agreement
(Check-Out and Check-In using WIZARD software) - Preparing invoices using ERA- LINK software
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Strengthened customer retention by offering discount options.
Administration Officer
Ebiz Financials Limited
2014.04 - 2016.04
- Responsible for providing general coordination of all office administrative activities and outsourcing data entry and clerical services to NZ based Clients - Gilligan Rowe and Associates
- Providing professional secretarial and office administration services to company director and other office colleagues
- Providing assistance to the accountants in the administrative work for the services provided to the New Zealand Chartered Accounting Firm
- Assisting accountants in data entry for NZ clients
- Assessing and collating information from Inland Revenue New Zealand website and NZ Companies Office
- Assembling client information and working papers to get the job ready for accountants
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously
- Compiled correspondence such as letters, memos and emails on behalf of senior staff members
- Monitored stock levels within the office environment, placing orders when necessary
- Updated databases with new customer contact details or changes in existing accounts.
Administrative Student Attaché (Internship)
Air Terminal Services (Fiji) Ltd
2012.06 - 2013.03
- Provided assistance in all administrative processes within office and offering secretarial support to various departments (i.e Human Resources, Quality Assurance, Technical Departments) within the company in order to enable effective running of the office
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Circulating documents via post and email
- Setting up for training and orientation for new staff
- Particularly effective in meeting and greeting clients & visitors and providing them with excellent customer services through integrated aviation management system
- Efficiently maintaining of airline issue, newspaper cutting, and registering conducting research on behalf of managers/training controller
- Maintaining office files, distributing mails and memos and organizing repairs and usage to office equipment
- Effectively managing of telephone switchboard in absence of the switchboard operator i.e. handling incoming / outgoing calls, correspondence and filing
- Professionally managed customer queries over switchboard i.e. providing of accurate flight information to passengers
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Maintained accurate records of all activities performed throughout internship period.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
- Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
- Worked with team members to promote great customer service and pleasant work environment.
- Attended and participated in meetings and brainstorming sessions with team members.
Education
Trade Diploma in Office Administration - Business Administration
Fiji National University - College of Business, Hospitality & Tourism
Fiji 01.2012
Skills
- Office Procedures
- Reception Support
- Customer Service
- Data Entry
- Computer Skills
- Time Management Skills
- Verbal & Written Communication Skills
- Book keeping/Banking
- Organized and Detail Oriented
- Deadline-oriented
- Invoice Processing
- Office Administration
- Filing
- Microsoft Office Suite
- Multitasking and prioritization
Languages
English
Full Professional
Hindi
Native or Bilingual
Additional Information
Reference Contact:
Mr. Darren John Hamilton
Lawyer
Darren Hamilton Law Office
Contact: +1 (403) 861-3756 or (403) 532-8283
Email: darren@dhlawoffice.com
Ms. Sheetal Rana
Company Director
Star Global (Australia & New Zealand, Fiji)
Contact: +64 21460026
Email: sheetal5@yahoo.com
Ms. Belinda Hezel
Customer Service Team Leader
Fashion Biz Australia
Contact: +61 (03) 9368 7800
Email: belindah@fashbiz.com.au
Mr. Reenal Kumar
Company Director
Ebiz Financials Limited - Fiji
Contact: +679 9242400
Email: reenal@ebizfinancials.com.fj
Mr. Matthew Covert
Senior Accountant
Goolma Limited (Paradise Cove Resort) Fiji
Contact: +679 7168921 or 8371727
Email: mathew.covert@gmail.com
Timeline
Administrative Assistant /Front Desk Receptionist
Darren Hamilton Law Office
2021.12 - 2022.08
Data Entry Operator
Star Global Solutions Ltd (AUS & NZ Out-sourced Company)
2019.02 - 2021.09
Data Entry/Administrative Accounts Clerk
Goolma Limited T/A Paradise Cove Resort
2018.04 - 2018.10
Data Entry Operator
SGS (AUS Out-sourced Company)
2018.03 - 2018.04
Customer Service Representative
Budget Rent a Car
2016.06 - 2017.07
Administration Officer
Ebiz Financials Limited
2014.04 - 2016.04
Administrative Student Attaché (Internship)
Air Terminal Services (Fiji) Ltd
2012.06 - 2013.03
Trade Diploma in Office Administration - Business Administration
Fiji National University - College of Business, Hospitality & Tourism
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