Precious Robo Ozero
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Clerk
Promotions
12.2023 - 01.2024
- Boosted sales by effectively promoting products and engaging with customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Opened and closed store by balancing cash registers and receipts.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Representative
Shoprite Pharmacy
12.2021 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
Sales Associate
Glassdoor
12.2019 - 06.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Master of Science - HUMAN KINETICS, HEALTH AND SAFETY STUDIES
IGNATIUS AJURU UNIVERSITY OF EDUCATION
Port-Harcourt, Rivers State, Nigeria10.2022
Bachelor of Science - Physical And Health Education
DELTA STATE UNIVERSITY
ABRAKA, NIGERIA08.2018
Skills
- Suggestive Selling
- Product Merchandising
- Bagging Knowledge
- Sales Expertise
- Cash Handling
- Active listening
- Adaptability
- Sales techniques
- Product knowledge
- Decision-making
- Multitasking
- Reliability
- Goal-oriented
- Merchandising
- Time management
- Customer Needs Assessment
Languages
English
Full Professional
Music, surfing the internet, pictures, videos, promotions
I enjoy listening to music because it builds and refresh my mind whenever i feel stressed or worked out. I like to surf the internet for update on market, products being sold, old and new products and learn more about what the people want for sales and better customer services. Making videos and pictures is a a marketing strategy for me to support the organization I'm working for.
Timeline
Sales Clerk
Promotions
12.2023 - 01.2024
Customer Service Representative
Shoprite Pharmacy
12.2021 - 07.2023
Sales Associate
Glassdoor
12.2019 - 06.2021
Master of Science - HUMAN KINETICS, HEALTH AND SAFETY STUDIES
IGNATIUS AJURU UNIVERSITY OF EDUCATION
Bachelor of Science - Physical And Health Education
DELTA STATE UNIVERSITY
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