Precious Omoyodo
Fort McMurray,AB
Summary
Dedicated and detail-oriented professional with over 2 years of experience as a Customer Service Representative and recent experience as a Volume Counter. Adept at handling a high volume of customer inquiries, providing exceptional service, and ensuring customer satisfaction. Possesses excellent communication, problem-solving, and organizational skills, with a strong ability to manage tasks efficiently in fast-paced environments. Known for maintaining a positive attitude and demonstrating a high level of professionalism in all interactions.
Overview
3
3
years of professional experience
Work History
Volume Counter
Canada Post
04.2024 - 05.2024
- Monitoring and recording the volume of mail and parcels processed.
- Ensuring accuracy in counting and reporting of mail and parcel volumes.
- Verifying inventory levels of supplies such as stamps, envelopes, and packaging materials.
- Reconciling discrepancies between recorded and actual volumes of mail and parcels.
- Communicating with relevant departments to coordinate volume related activities, such as scheduling pickups or deliveries.
- Implementing measures to improve efficiency and accuracy in volume counting processes, such as implementing new technologies or procedures.
Customer Service Representative
Pwan Homes
12.2020 - 09.2023
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
Education
Bachelor of Science - Political Science
Edwin Clark University
01-2022
High School Diploma -
Christ The King
01-2017
Skills
- Customer Service Excellence
- Communication and Interpersonal Skills
- Problem-Solving and Conflict Resolution
- Data Entry and Volume Counting
- Time Management and Organizational Skills
- Multitasking in High-Pressure Environments
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Knowledge of CRM Software (eg, Salesforce, Zendesk)
- Report Transcription
- Expense Tracking
Timeline
Volume Counter
Canada Post
04.2024 - 05.2024
Customer Service Representative
Pwan Homes
12.2020 - 09.2023
Bachelor of Science - Political Science
Edwin Clark University
High School Diploma -
Christ The King
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