ARSHDEEP KAUR
BC
Summary
“Motivated sales professional with proven experience in customer service, retail operations, and team leadership. Passionate about helping customers find the right products, solving problems, and driving sales. Adaptable and detail-oriented with a track record of meeting performance goals in fast-paced environments.”
Overview
6
6
years of professional experience
Work History
Volume Counter
Canada Post
03.2025 - 04.2025
- Assisted customers with product queries and shipping options, promoting appropriate services.
- Ensured high-quality customer interactions to drive satisfaction and repeat visits.
Customer Service Advisor
InTouchX
12.2023 - 12.2024
- Identified customer needs and recommended products and solutions to enhance satisfaction.
- Supported sales initiatives by offering upgrades and additional services when appropriate.
Assistant Manager
Esso Gas Stion
04.2023 - 12.2023
- Promoted in-store products and upsold services, increasing daily sales.
- Trained staff on customer engagement strategies to boost product visibility.
Administrative Assistant
Nirapod Logistics
11.2020 - 11.2023
- Coordinated schedules, meetings, and internal communications
- Maintained organized records and streamlined office systems
- Supported daily administrative operations for a logistics company
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Supervisor
A&W
11.2018 - 08.2020
- Delivered excellent guest service by recommending promotions and new menu items.
- Motivated team to achieve upselling targets during peak business hours.
Education
Bachelor's diploma - Human Resource Management
Red River College
Winnipeg, Manitoba04.2022
Associate of Arts - Tourism And Travel Management
Sprott Shaw College
Vancouver, BC08.2020
Skills
- OFA Level 1 certification
- Product knowledge & feature explanation
- Upselling & cross-selling techniques
- POS system operation (Point of Sale)
- Customer engagement & needs assessment
- Merchandising and stock replenishment
- Inventory awareness & visual display setup
- Conflict resolution & de-escalation
- Cash handling & transaction accuracy
- Skilled in utilizing Microsoft Office applications
- Scheduling & Calendar Management
- Customer Service Excellence
- Administrative support
- Effective written and verbal communication
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Volume Counter
Canada Post
03.2025 - 04.2025
Customer Service Advisor
InTouchX
12.2023 - 12.2024
Assistant Manager
Esso Gas Stion
04.2023 - 12.2023
Administrative Assistant
Nirapod Logistics
11.2020 - 11.2023
Supervisor
A&W
11.2018 - 08.2020
Associate of Arts - Tourism And Travel Management
Sprott Shaw College
Bachelor's diploma - Human Resource Management
Red River College
Similar Profiles
SOPHIE OUIMETTESOPHIE OUIMETTE
Analyst, International Accounting and Reporting at Canada PostAnalyst, International Accounting and Reporting at Canada Post
RANJODH TATLARANJODH TATLA
Letter Carrier at CANADA POSTLetter Carrier at CANADA POST
MALVINDER SINGH GOSELMALVINDER SINGH GOSEL
Mail Service Courier (Heavy Vehicle) at Canada PostMail Service Courier (Heavy Vehicle) at Canada Post
Corinne LozowchukCorinne Lozowchuk
Postal Clerk at Canada PostPostal Clerk at Canada Post
Kimberlee PennerKimberlee Penner
Team Lead at HUB International LimitedTeam Lead at HUB International Limited