Precious MOSES
CRS, OFICE ADMIN AND LICENSE ISSUER
Regina Sk,SK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
LICENSE ISSUER
Saskatchewan Government Insurance
8 2023 - Current
- Processes motor vehicle licensing products, including, but not limited to, registrations, licenses, permits, vehicle impoundments and other related documents in accordance with established procedures and schedules, using manuals and automated systems
- Negotiates repayment of receivables owed by customers to Auto Fund
- Answers inquiries related to Automobile Accident Insurance Act, Traffic Safety Act, and other related Acts and their regulations
- Ensured customer data was protected, and privacy rules were followed
- Inputted data and/or makes inquiries using computer system(s).
Administrative assistant/ customer service
Terry fox
02.2023 - 06.2023
- Managed over 50 customer calls per day, Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Enhanced customer satisfaction by resolving issues promptly and providing exceptional service
Customer Service Executive
Superfly Enterprise
01.2021 - 10.2022
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancelled policies
- Developed working relationships with internal and external customers while assisting with account management duties
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Customer Service Representative & Office Admin
JHM Energy consulting Ltd
01.2017 - 12.2020
- Answered constant flow of customer calls with minimal wait times and over 50 calls per day.
- Responded to customer requests for products, services, and company information
- Processed customer service orders promptly to increase customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Education
Bachelor of Science: Accounting - Accounting
Cross River University of Technology
Calabar, Cross River State 09.1999 - 05.2003
First Aid, AED And CPR
Regina, SKCCOHS
WHIMIS
Regina, SKSkills
Organization and Time Management
Referrals - Carissa Robbemail- carissa.robb@terryfox.org
professioal and very detailed manager.
Hobbies-travelling , cooking , reading
Love going to exciting places and discovering new recipes for cooking
Timeline
Administrative assistant/ customer service
Terry fox
02.2023 - 06.2023
Customer Service Executive
Superfly Enterprise
01.2021 - 10.2022
Customer Service Representative & Office Admin
JHM Energy consulting Ltd
01.2017 - 12.2020
Bachelor of Science: Accounting - Accounting
Cross River University of Technology
09.1999 - 05.2003
LICENSE ISSUER
Saskatchewan Government Insurance
8 2023 - Current
First Aid, AED And CPR
CCOHS
WHIMIS
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