Summary
Overview
Work History
Education
Skills
Certification
References
Languages
References
Timeline
Generic

KIRANJIT KAUR

Regina,Canada

Summary

Dynamic Auto Insurance Broker at Hub International with exceptional communication and analytical problem-solving skills. Proven track record in enhancing customer satisfaction and efficiently managing client accounts. Adept at data analysis and quality assurance, consistently delivering strategic risk management advice to clients while fostering strong interdepartmental collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Auto Insurance Broker & Motor License Issuer

Hub International
Regina, Canada
04.2022 - Current
  • Provide exceptional customer service by responding promptly to inquiries and addressing issues quickly and efficiently.
  • Maintain organized records of client accounts including billing invoices, policy details, payments received.
  • Utilize industry knowledge to provide strategic advice on risk management, policy selection, and pricing options.
  • Collaborated closely with other departments within the organization such as underwriting or legal teams when needed.
  • Attended training sessions on new products offered by the company in order to stay up-to-date on changes or updates.
  • Assist customers with claims processing by gathering required documents, verifying accuracy, and submitting paperwork timely.
  • Perform data entry tasks to accurately input customer information into company database systems.
  • Educate customers on their rights under different insurance policies in order to increase customer satisfaction ratings.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.

Friendly Calls Program Volunteer

Red Cross
Regina, Canada
04.2022 - 08.2023
  • Establish and maintain regular contact with assigned participant for the purpose of providing companionship and emotional support, and connections to community resources as required.
  • Keeping detailed records while consulting with Friendly Calls Coordinator for contact with health professionals and for referrals to other services.
  • Escalate any concerns regarding assigned participant and reporting it to the program Coordinator.
  • Contributed valuable input on strategies for improving the overall quality of programs offered.

Assistant Manager, Customer Service

McDonald's
Regina, Canada
10.2018 - 11.2022
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Conducted monthly meetings to create business plans to drive successful monthly business.
  • Conducted regular meetings with staff members to discuss progress, concerns and ideas.
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
  • Monitored team performance and provided coaching and guidance as needed to ensure quality standards were met.
  • Assisted with new employee training and conducted performance reviews to track overall progress.
  • Established clear communication channels between staff members to ensure smooth workflow throughout the store.
  • Recruited and trained employees, fostering customer service mission and objectives.
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Tracked customer service metrics to identify areas for improvement and ensure goals were met or exceeded.
  • Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
  • Administered annual operating and capital budget to facilitate profitability.
  • Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.

Laboratory Intern

Centennial College
Scarborough, ON
01.2019 - 04.2020
  • Formulated reagents and solutions following established safety protocols.
  • Developed presentations summarizing findings from laboratory experiments.
  • Maintained accurate records of data collected during experiments, including observations and measurements.
  • Analyzed samples using various analytical techniques such as chromatography, spectrophotometry, and microscopy.
  • Implemented quality assurance procedures when conducting tests on samples.
  • Performed experiments adhering to set protocols with guidance from laboratory manager.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.

Education

Bachelor of Science (B.S.) - Biology

University of Regina
Regina, SK
04-2025

Diploma - Biotechnology

Centennial College
Toronto
05.2020

Skills

  • Excellent written and verbal communication
  • Computer Proficiency
  • Microsoft Excel proficiency
  • Analytical problem-solving
  • Proficient in managing multiple tasks
  • Organizational skills
  • Laboratory techniques
  • Data analysis
  • Quality assurance
  • Research methodologies
  • Customer service
  • Professionalism and ethics

Certification

  • Licensed Auto Broker
  • New Issuer Training License
  • WHMIS
  • Food Safety
  • First Aid
  • Ethics Certification

References

References available upon request

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Auto Insurance Broker & Motor License Issuer

Hub International
04.2022 - Current

Friendly Calls Program Volunteer

Red Cross
04.2022 - 08.2023

Laboratory Intern

Centennial College
01.2019 - 04.2020

Assistant Manager, Customer Service

McDonald's
10.2018 - 11.2022

Bachelor of Science (B.S.) - Biology

University of Regina

Diploma - Biotechnology

Centennial College

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KIRANJIT KAUR