Summary
Work History
Education
Skills
Timeline
Generic

Pravleen Kaur

Halifax,NS

Summary

Adept at elevating customer experiences and enhancing brand reputation, I leveraged critical thinking and problem-solving abilities at Sephora to resolve conflicts and boost customer loyalty. As a Marketing Manager at E Paradigam Global, I significantly increased online engagement through strategic marketing and social media management, showcasing my ability to drive results and maintain high levels of professionalism.

Work History

Customer Service Representative

Sephora
Chandigarh,India
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Clerical Assistant

SVM SCHOOL
Khamano ,Punjab, INDIA
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.

Marketing Manager

E Paradigam Global
Mohali,Punjab,INDIA.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.

Education

MATERS IN COMMERCE

Punjabi University,Patiala
Punjab,INDIA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Sephora

Clerical Assistant

SVM SCHOOL

Marketing Manager

E Paradigam Global

MATERS IN COMMERCE

Punjabi University,Patiala

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Pravleen Kaur