Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PRAVEENA FERNANDO

Ajax,ON

Summary

Professional retail supervisor with proven track record in store management and team leadership. Adept at optimizing store operations, driving sales, and enhancing customer satisfaction. Strong focus on fostering collaborative environments, adapting to dynamic retail needs, and ensuring reliable and efficient performance. Skilled in inventory management, employee training, and customer service excellence.

Overview

6
6
years of professional experience

Work History

Sales and Store Supervisor

Scarborough Paint Centre, Benjamin Moore
10.2023 - Current
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised daily store activities to ensure smooth operations and adequate inventory control.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Managed cash handling processes accurately to maintain financial integrity within the store's daily transactions.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Optimized inventory management system, leading to quicker restocking processes.
  • Trained new employees on customer service excellence, resulting in more efficient and effective team.

Sales and Store Supervisor

Rayen Electricals & Hardware - Full Time Permanent
01.2021 - 10.2023
  • Day end procedures, Inventory updates staffs register updates Training of new recruits and supervision.
  • Generation of Inventory Reports and placing orders, monitoring accounts payables.
  • Daily inventory updates, balancing and store set up to facilitate availability of stocks.
  • Record Keeping and data entry to in maintain accounting and administrative records.


Collection Specialist

Hatton National Bank PLC - Part Time Permanent
10.2020 - 06.2022
  • A collection specialist and deputy team leader in banking.
  • Handling and solving complaints relating to customer inquiries.
  • Supervise and coordinate collectors.
  • Coordinated with different banking and financial systems.

Executive Banking Customer Relationship

Pan Asia Banking Corporation - Full Time Permanent
05.2019 - 10.2020
  • Establishing, maintaining and assisting customers with their daily banking needs.
  • Assisting in activating, conducting and matching products and service to the customer needs.
  • Telemarketing and handling 100 to 200 hotline customer calls a day.
  • Handling and solving complaints relating to customer inquiries.

Education

Commerce And Finance Stream

Good Shepherd Convent, Panadura
Sri Lanka

Skills

  • Strong customer service skills and active listening skills
  • Extremely detail oriented and able to work in past paced environment
  • Trustworthy, reliable employee and dedicated team player
  • Excellent communication skills
  • Proactive employee who I not afraid of responsibilities
  • Multitasking and organization

Languages

English
Sinhala

Timeline

Sales and Store Supervisor

Scarborough Paint Centre, Benjamin Moore
10.2023 - Current

Sales and Store Supervisor

Rayen Electricals & Hardware - Full Time Permanent
01.2021 - 10.2023

Collection Specialist

Hatton National Bank PLC - Part Time Permanent
10.2020 - 06.2022

Executive Banking Customer Relationship

Pan Asia Banking Corporation - Full Time Permanent
05.2019 - 10.2020

Commerce And Finance Stream

Good Shepherd Convent, Panadura

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PRAVEENA FERNANDO