Summary
Overview
Work History
Education
Skills
Timeline
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Janvi Patel

Calgary,AB

Summary

Dynamic retail management professional with four years of experience in leading teams and driving sales. Achieved a 34% increase in monthly sales revenue through effective team motivation and innovative sales strategies. Renowned for enhancing customer relationships, resulting in a 15% rise in upsell opportunities, while ensuring operational excellence in inventory control and staff training. Committed to continuous improvement in customer service delivery to elevate overall shopping experiences.

Overview

5
5
years of professional experience

Work History

Store Supervisor

Subway
Regina, SK
04.2021 - 01.2025
  • Orchestrated and guided a team of 10 associates in executing shelf-stocking procedures, ensuring precise inventory management, and optimizing stock rotation, resulting in a 25% reduction in out-of-stock instances and a 15% boost in on-shelf availability.
  • Accelerated monthly sales revenue by 34% through effectively cultivating customer rapport, and delivering superior customer service.
  • Engineered customized weekly schedules for eight employees, aligning shifts with peak customer traffic and employee skill sets; this strategy boosted productivity by 25% and enhanced overall customer satisfaction by 30%.

Customer Service Representative

Hinduja Global Solutions
Regina, SK
06.2022 - 07.2024
  • Managed a high volume of incoming calls and emails, achieving a 15% reduction in average response time.
  • Guided customers through various processes, including troubleshooting and order placement, leading to a 10% decrease in unresolved inquiries.
  • Utilized email communication efficiently to respond to customer inquiries and requests promptly, ensuring compliance with relevant legislation.
  • Maintained vital records in electronic databases, ensuring accuracy and accessibility.
  • Met strict deadlines for processing customer requests in a timely manner, showcasing exceptional time-management skills.

Sandwich Counter Attendant

Subway
Regina, SK
09.2019 - 04.2021
  • Uphold high standards of excellent customer service at all times, resulting in enhanced weekly client loyalty by 74%, and satisfaction by 94%.
  • Achieved 99% in health inspection by managing the workplace organized in line with restaurant policies.
  • Managed cash transactions, including handling payments, providing accurate change, and reconciling the cash drawer at the end of each shift.

Education

Diploma - Computer science

University of Regina
Regina, SK
04.2021

Skills

  • Customer Engagement
  • Active listening and empathy
  • Oral and written communication
  • Adaptability and flexibility
  • Strong Resilience Skills
  • Objective Decision-Making
  • Conflict Resolution Skills
  • Microsoft Office
  • Data entry and management
  • Interpersonal skills
  • Basic troubleshooting skills

Timeline

Customer Service Representative

Hinduja Global Solutions
06.2022 - 07.2024

Store Supervisor

Subway
04.2021 - 01.2025

Sandwich Counter Attendant

Subway
09.2019 - 04.2021

Diploma - Computer science

University of Regina

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Janvi Patel