Pratvi Goti
Vancouver
Summary
Customer-focused retail professional with demonstrated expertise in delivering exceptional service and driving sales in a fast-paced environment. Proven ability to manage cash transactions efficiently, maintain merchandise standards, and collaborate effectively in team settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Line Cook
Tap and Barrel (Bridges)
07.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Sales Associate
Aldo Shoes
03.2023 - 05.2024
- Deliver a friendly and efficient cash wrap experience.
- Reinforce customer buying decisions at checkout.
- Recover merchandise on the sales floor.
- Replenish merchandise to brand standards.
- Process merchandise to be sales floor ready and maintain the back room.
- Assist with floorset and shipment processing projects.
- Follow policies, procedures, and ensure asset protection and safety.
Server/ Host
Tatta Chulha
03.2021 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Support
Reliance Digital
05.2020 - 12.2020
- Provided exceptional sales support to field producers.
- Generated continuous customer referrals by delivering exceptional sales support.
- Streamlined processes for increased efficiency in sales support tasks.
- Enhanced team productivity by streamlining sales support processes and procedures.
- Provided comprehensive after-sales support, ensuring customer satisfaction and retention.
- Functioned as backup in areas of sales, support and services.
- Boosted sales revenue by developing and implementing effective sales support strategies.
Life Care Assistant
Life Care Home Nursing Service
03.2020 - 12.2020
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
Education
Associate of Arts - Psychology
Langara College
Vancouver, BC04.2026
Skills
- Customer Service
- Client Care
- Time Management
- Problem-solving skills
- POS systems proficiency
- Store maintenance
- Behavioral support
- Compassionate Care
- Reliable and Trustworthy
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
Serving it right
Food safe
Timeline
Line Cook
Tap and Barrel (Bridges)
07.2024 - Current
Sales Associate
Aldo Shoes
03.2023 - 05.2024
Server/ Host
Tatta Chulha
03.2021 - 02.2023
Customer Support
Reliance Digital
05.2020 - 12.2020
Life Care Assistant
Life Care Home Nursing Service
03.2020 - 12.2020
Associate of Arts - Psychology
Langara College
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