PRATIK TALAVIYA
Burnaby,BC
Summary
An MBA graduate seeking a challenging role in a reputable organization. Dedicated to delivering exceptional customer service experiences, driving sales, and contributing to company success,. Known for strong business skills, sales expertise, and a commitment to customer satisfaction. Passionate about continuous learning and fostering a collaborative team environment.
Overview
2
2
years of professional experience
Work History
Supervisor
Loblaws Company
11.2023 - Current
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Conducted regular reviews of operations and identified areas for improvement.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Created successful work schedules for each team member to maintain deadlines and fully staffed shifts.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use as a reference.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supplies of services and materials.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Established performance metrics for the team, consistently tracking progress toward goals and making adjustments as needed.
- Conducted performance evaluations for staff members, identifying areas for improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- oversaw the daily operations of the department with a team of 55 members, ensuring smooth workflow and timely completion of tasks.
- Collected, arranged, and inputted information into a database system.
Team Leader
Loblaws Company
04.2022 - 11.2023
- Customer service: Implemented excellent customer service skills to address inquiries effectively, enhancing customer relationships, loyalty, and business success
- Prioritized customer satisfaction, collaborated with the team to improve store performance, and assisted with consumer documentation and special-order inquiries
- Pos Operations: Proficiently managed point-of-sale operations, accurately processing various transactions (card, cash, gift cards, cheques, etc.) and addressing pricing errors
- Received top-notch customer service feedback and maintained cash-handling procedures
- Skillfully utilized software like i-ship, printing tools, and MS Office for shipping, generating receipts, and addressing freight-related issues
- Ensured adequate store inventory levels and placed orders through the system during shortages
- Store Appearance: Maintained stock integrity by tracking damaged and expired items and replenishing shelves with fresh products
- Adhered to store cleanliness and hygiene regulations to ensure the safety of colleagues and customers
- Set and maintain high standards for the appearance and operations of the establishment, ensuring it align with company guidelines
- Additional Tasks: Handle special order inquiries, complaints, and special requests with professionalism and prompt resolution, Printing price labels for products (meat), process PCX orders and deliveries, ensure optimal merchandise stocking, attractive displays, extra sanitization practices on the floor, and following staff safety manuals consistently exceeded sales and profitability targets for the department, contributing to overall store success.
Warehouse Worker
BC Liquor Distribution Centre
06.2023 - 11.2023
- Machine access: Commenced the shift promptly by conducting pre-operation checks on Yale pallet movers, ensuring battery water levels were adequate, and verifying the functionality of the Tecsys software and RF scanner
- Ensured all necessary supplies, such as string, cutters, tape, and corners, were readily available for work
- Picking: Logged into the Tecsys system, scanned order descriptions, and loaded pallets using the pallet dispenser
- Utilized the pick-by-order command to locate items accurately, followed block patterns (e.g., 10, 12, and 15) when placing cases on pallets, and managed any downtime efficiently
- Packing: Secured cases at each layer of the order to mitigate hazards, meticulously double-checked patterns, and transferred completed orders to available wrappers
- Safety protocols: Adhered to all warehouse safety protocols, including checking surroundings before turning, signalling, and honking while passing, promptly reporting any first aid requirements to the supervisor, and adhering to scheduled breaks
- Team building: Fostered a friendly working environment among the warehouse crew, promoted mutual respect, and collaborated effectively as a team.
Education
MASTER OF BUSINESS ADMINISTRATION - Business
University Canada West
Vancouver, BC11.2023
BACHELOR OF PHARMACY -
Alard College of Pharmacy
India2020
Skills
- Strong work ethic
- Organizational Skills
- Inventory Management
- Analytical Skills
- Conflict Resolution and Decision Making
- Digital marketing
- Strategic Thinking
- Relationship Building
- Team Leadership
- Adaptability
- Financial Analysis
- Sales operation
References
REFERENCE It is available upon request.
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Supervisor
Loblaws Company
11.2023 - Current
Warehouse Worker
BC Liquor Distribution Centre
06.2023 - 11.2023
Team Leader
Loblaws Company
04.2022 - 11.2023
MASTER OF BUSINESS ADMINISTRATION - Business
University Canada West
BACHELOR OF PHARMACY -
Alard College of Pharmacy
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