Prashansha Rana
VANCOUVER,BC
Summary
Driven professional with a proven track record at District Factory Outlet, excelling in customer service and problem-solving. Skilled in active listening and critical thinking, adept at multitasking and handling high-pressure situations. Demonstrated ability to enhance customer loyalty and resolve complaints efficiently, showcasing hard work and punctuality.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
District Factory Outlet
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
Stone River Restaurant And Guest House
02.2019 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
BBA -
LA Grandee International College
Pokhara, Nepal09.2020
High School Diploma -
Sagarmatha Higher Secondary School
Pokhara, Nepal06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Fast learner
- Hard working
- Punctual and ability to work under pressure
- Multi tasking
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
District Factory Outlet
10.2022 - Current
Receptionist
Stone River Restaurant And Guest House
02.2019 - 06.2022
BBA -
LA Grandee International College
High School Diploma -
Sagarmatha Higher Secondary School