Hi, I’m
Prapti Poudel Chhetri
Toronto,ON
Summary
Dynamic professional with a proven track record in customer service and sales., where I spearheaded marketing campaigns that significantly boosted sales revenue. Skilled in active listening and critical thinking, I excel in creating positive outcomes through empathetic customer interactions and strategic problem-solving. Expert in customer service and data entry, I consistently achieve and surpass goals.
Overview
7
years of professional experience
Work History
Petit Potato
Customer Service Representative
01.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Ace Management Inc.
Sales and Marketing Associate
05.2023 - 12.2024
Job overview
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Conducted market research to assess customer needs and preferences.
- Partnered closely with operations department ensuring seamless delivery of products/services while addressing any logistical challenges proactively.
- Coordinated with marketing team on creating collateral materials that effectively communicated product benefits, generating increased interest from prospects.
Lekali Coffee House
Barista Trainer
05.2018 - 02.2020
Job overview
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
Seneca College of Applied Arts And TechnologyNorth York, Newnham Campus
from Business Administration
03-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Timeline
Customer Service Representative
Petit Potato
01.2024 - Current
Sales and Marketing Associate
Ace Management Inc.
05.2023 - 12.2024
Barista Trainer
Lekali Coffee House
05.2018 - 02.2020
Seneca College of Applied Arts And Technology
from Business Administration
Availability
See my work availability
Not Available
Available
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morning
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