Pranay Khanna
Delta,BC
Summary
Diligent high school student with a solid academic background and proven skills in organization and problem-solving. Committed to high standards of workmanship and ethics. Demonstrates strong abilities in communication, leadership, and teamwork. Seeking to apply these skills in a professional setting to contribute positively to an organization. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Krispy Kreme Doughnuts
Delta, BC
11.2023 - 12.2023
- Demonstrated exceptional customer service by efficiently managing front counter operations, addressing customer concerns promptly, and thoroughly educating an average of 200 customers per day about products, promotions, and loyalty programs.
- Coordinated special events and promotions, increasing customer engagement by 20% and boosting overall satisfaction levels through effective event management.
- Strictly adhered to company policies and procedures, maintaining a compliance rate of 100% and prioritizing customer satisfaction in all interactions.
Retail Associate
Staples
Delta, BC
02.2023 - 07.2023
- Managed daily operations in customer service and merchandise processing, ensuring a welcoming atmosphere for approximately 150+ customers daily.
- Administered daily shipments and cash office operations, handling around $3,000 in transactions daily with a 95% accuracy rate in financial reporting.
- Assisted in maintaining store cleanliness and organizational tasks, contributing to a 10% improvement in store efficiency ratings.
- Addressed customer inquiries efficiently, maintaining a customer satisfaction rating of over 90%.
- Executed scheduled markdowns with precision, managing inventory worth approximately $10,000 monthly and ensuring compliance with corporate pricing policies.
Education
High School Diploma -
Seaquam Secondary School
Delta, BC07.2025
Skills
- Reliability
- Customer Engagement
- Positive and engaging demeanor
- Cash Handling Accuracy
- Store maintenance
- Cleaning and sanitizing
- Self-directed learning
- Money Handling
- Teamwork
- Loss Prevention
- Time Management
- Basic Mathematics
Volunteer Experience
- Food Pantry: Sikh Temple, 01/2017 to Present, Responsible for food sorting categorizing perishable and non-perishable food donations. Helped in food preparation, cleaning, dishwashing, and food distribution. Provided Admin Support by doing Data entry, mail preparation, and event management.
- Cashier: Seaquam School Store, 12/20/2022 to 02/15/2023, I effectively managed cash transactions, prepared food and coffee, served multiple customers simultaneously, maintained store cleanliness and organization, assisted with inventory management, and collaborated with the team to fulfill customer orders and handle returns/exchanges efficiently.
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary
Hobbies & Interests
- Football: Active participant in local football leagues, demonstrating teamwork, strategic planning, and physical endurance.
- Muay Thai: Engaged in Muay Thai martial arts, enhancing discipline, strength, and personal resilience.
- Sewing: Skilled in sewing, with experience creating and altering garments, showcasing creativity, precision, and attention to detail.
References
REFERENCES WILL BE PROVIDED UPON REQUEST
Timeline
Customer Service Representative
Krispy Kreme Doughnuts
11.2023 - 12.2023
Retail Associate
Staples
02.2023 - 07.2023
High School Diploma -
Seaquam Secondary School