Alyssa Brooks
Bakersfield
Summary
Organized professional with extensive experience in customer service and support roles, adept at managing multiple tasks in fast-paced environments. Demonstrates strong communication skills and a patient, supportive approach when interacting with children, families, and the public. Proven track record of effectively resolving escalated customer issues while contributing to team objectives and enhancing overall service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Beachside Properties
Nordland
06.2025 - Current
- Assisted customers with inquiries and provided information on products and services.
- Handled customer complaints and resolved issues in a timely manner.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Managed incoming calls, ensuring professional communication at all times.
- Documented customer interactions for future reference and quality assurance purposes.
Customer Service Representative Team Lead
California Mid-State Fair
Paso Robles
07.2025 - 08.2025
- Provided friendly, efficient customer service to large crowds in a fast-paced environment.
- Supported and communicated with team members to ensure smooth daily operations.
- Assisted with scheduling, transportation coordination, and problem-solving as issues arose.
- Maintained a positive, calm attitude while handling questions and resolving concerns.
- Supervised daily operations and staff activities during the fair.
- Assisted customers with inquiries and provided information on products and services.
- Handled customer complaints and resolved issues in a timely manner.
Paraprofessional
Paso Robles School District
Paso Robles
02.2024 - 06.2024
- Supported teachers and students in a structured, high-energy environment.
- Assisted with daily routines, snack time, and indoor/outdoor activities while ensuring safety.
- Prepared materials and organized workspaces to keep the classroom running smoothly.
- Built positive relationships through patience, communication, and teamwork.
Assistant Teacher (Intern)
Children’s Center
Paso Robles
09.2021 - 05.2022
- Assisted with daily activities, routines, and group engagement.
- Encouraged positive behavior, cooperation, and social interaction.
- Communicated with families and staff in a respectful and supportive manner.
- Helped maintain a clean, organized, and welcoming environment.
Education
Bachelor of Arts - Child & Adolescent Family Studies
California State University, Bakersfield
Bakersfield, CA05.2025
Associate of Arts - Liberal Arts & Sciences: Early Childhood Education
Cuesta College
San Luis Obispo, CA05.2022
High School Diploma -
Paso Robles High School
Paso Robles, CA06.2018
Skills
- Customer Service
- Communication
- Teamwork
- Reliability
- Time Management
- Organization
- Fast-Paced Work Environments
- Friendly Attitude
- Approachable Attitude
Certification
- Adult First Aid / CPR / AED, 08/20/27
- Certificate of Proficiency: Instructional Aide, Paso Robles Joint Unified School District
- Certificate of Achievement: Paraprofessional Educator / Pre-Teaching, Cuesta College
Volunteer Experience
Volunteer, San Luis Obispo County Animal Shelter, San Luis Obispo, CA, Assisted with feeding, walking, and exercising animals., Helped clean and organize kennel and storage areas., Followed safety procedures and supported staff with daily tasks.
Timeline
Customer Service Representative Team Lead
California Mid-State Fair
07.2025 - 08.2025
Customer Service Representative
Beachside Properties
06.2025 - Current
Paraprofessional
Paso Robles School District
02.2024 - 06.2024
Assistant Teacher (Intern)
Children’s Center
09.2021 - 05.2022
Bachelor of Arts - Child & Adolescent Family Studies
California State University, Bakersfield
Associate of Arts - Liberal Arts & Sciences: Early Childhood Education
Cuesta College
High School Diploma -
Paso Robles High School