Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Pradeep Pradeep

Toronto

Summary

"Customer service professional with 4 years of diverse experience, including 2 years in Canada and 2 years in India. Skilled in managing customer inquiries and ensuring smooth operations, with a strong focus on addressing individual needs. Demonstrated ability to handle customers and satisfy them responsibly, while delivering compassionate service to clients from various backgrounds."

Overview

6
6
years of professional experience

Work History

Cashier/Customer Service Representative

Walmart
09.2022 - Current
  • Cash out the customers with professional customer service by making them our priority.
  • Dealing with refunds or exchanges by the customers and making them satisfied.
  • Communicating with customers of all different languages and ethnicities.
  • Handing the stocks and keeping an update on the inventory occasionally.

Shift Supervisor (CO-OP)

Sardar Ji (Grill & Chill)
11.2023 - 04.2024
  • Supervise, coordinate, and schedule the activities of all crew members (including kitchen staff and food counter attendants).
  • Ensure the well-being and safety of customers and staff and always make the customers your priority.
  • Inventory Management: Monitor stock levels, communicate with suppliers, and adjust them as needed to effectively fulfill demand.
  • Ensure the restaurant is continually meeting production demands and standards for food quality, service times, and service experience.
  • Assign workstations and manage breaks.
  • Resolve and document any issues concerning the restaurant, staff, and customers within their realm of authority.

Manager

GYANDEEP ACADEMY
09.2019 - 01.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Business Management -

Lambton College
04.2024

Bachelor of Arts - Public Administration

KURUKSHETRA UNIVERSITY
KURUKSHETRA
05-2019

Skills

  • Excellence in Customer Service: Outstanding communication skills, strong customer service qualities, and a dedication to upholding privacy and regulations
  • Proficiency in Multitasking: Developed multitasking abilities to accurately manage a variety of tasks and effectively handle many jobs at once
  • Focus on the Details: keeping records, handling drugs precisely, and closely reviewing prescriptions
  • Inventory Control: familiarity with controlling stock levels, arranging supply, and replenishing
  • Proficiency in Data Entry: proficiency in correctly and promptly entering and keeping patient records
  • Fundamental Math Abilities: correctly processing payments and performing dose calculations
  • Written and verbal communication

Accomplishments

  • Achieved 5 stars in Walmart rewards MasterCard program.
  • Within 2 years, I got appreciation from the Store Manager for a great Cf4 score. (Customer satisfaction and reviews)
  • Contributed to a 10% increase in sales by upselling menu items and recommending popular dishes, helping the restaurant boost revenue.
  • Improved customer satisfaction by consistently delivering high-quality service and addressing guest needs, leading to positive feedback and repeat business.
  • Ensured 100% compliance with government regulations and company policies for handling-controlled substances and sensitive medical data, contributing to successful audits.
  • Supported the successful launch of new medications by coordinating marketing efforts, managing distribution logistics, and providing training to sales teams.
  • Coordinated effectively with suppliers and distributors to reduce lead times by 10%, ensuring timely delivery of medications to pharmacies and hospitals.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional

Timeline

Shift Supervisor (CO-OP)

Sardar Ji (Grill & Chill)
11.2023 - 04.2024

Cashier/Customer Service Representative

Walmart
09.2022 - Current

Manager

GYANDEEP ACADEMY
09.2019 - 01.2022

Business Management -

Lambton College

Bachelor of Arts - Public Administration

KURUKSHETRA UNIVERSITY

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Pradeep Pradeep