Avneet Dhillon
North York,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier/Customer Service Representative
ESSO Gas Station
North York
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts
- Promoted store promotions and incentive programs to increase overall sales revenue
- Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
College Administrative Assistant (Part-Time)
Centennial College
Scarborough
04.2023 - Current
- Played a key role in providing administrative support to college staff, faculty, and students
- Assisted students with various needs, offering guidance on college policies, academic requirements, and support services
- Demonstrated strong leadership by coordinating and leading student-focused initiatives and events
- Collaborated with different departments to ensure effective communication and resolution of student inquiries
- Maintained accurate and organized records, contributing to streamlined administrative processes
- Boosted student satisfaction by promptly addressing inquiries and providing accurate information on college policies and procedures.
Customer Service Representative
Gateway Newstands
Scarborough
01.2023 - 12.2023
- Promoted to a supervisory position, overseeing daily operations, and managing a team of cashiers
- Implemented improved cash handling procedures, resulting in increased accuracy and efficiency
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Conducted training sessions for new hires, focusing on customer service, transaction processing, and inventory management
- Fostered a positive work environment, enhancing team collaboration and morale
- Maintained a strong rapport with repeat customers, addressing concerns and ensuring satisfaction.
Education
Advanced Diploma in Finance -
Centennial College
04.2024
Secondary School -
Commerce and Math
Skills
- Proficient in MS Office (Word, Excel, Outlook)
- Cash Handling and Transactions Processing
- Attention to Detail
- Outstanding Interpersonal Skills
- Excellent Communication
- Customer Service Excellence
- Relationship Building
- Collaboration Skills
- Operational Excellence
- Customer Loyalty
- Problem-Solving
- Time Management
- Product Recommendations
Certification
- Microsoft Office Specialist (MOS)
- CPR/AED and First Aid Certification
- Security Guard License
Timeline
Cashier/Customer Service Representative
ESSO Gas Station
01.2024 - Current
College Administrative Assistant (Part-Time)
Centennial College
04.2023 - Current
Customer Service Representative
Gateway Newstands
01.2023 - 12.2023
Advanced Diploma in Finance -
Centennial College
Secondary School -
Commerce and Math
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