Garima Sharma
Vancouver
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Meticulous financial support professional familiar with financial operations, recordkeeping and documentation requirements. Excellent multitasking and problem-solving abilities combined with a calm and professional demeanor in even the most challenging circumstances.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Cashier/Customer Service Representative
Walmart
01.2022 - Current
- Deliver guest service programs daily to shoppers like Gift cards, Promotions, etc.
- Receive and direct all incoming calls and inquiries via telephone and handle in-person queries.
- Taking payments via Credit/Debit Cards, Cash and Cheques.
- Manage front end, handle schedule and take updates.
- Managed returns, exchanges, and customer complaints at the service desk.
FC associate 1
Amazon
10.2023
- Outbound processing and sorting of customer packages.
- Work in a team to the end of shift target.
- Worked in fast paced environment.
- Problem-solving duties involving damaged products.
Education
Early Childhood Education Assistant
Coastal College
06.2024 - 08.2024
Computer system technician diploma -
St. Lawrence College
08.2022 - 06.2024
High school diploma - non-medical field
Bhagwan Mahaveer School, India
02.2021 - 09.2021
Skills
- Communication
- MS Word
- PowerPoint
- Research
- Data Representation
- MS Office
- Excel
- Data Entry
- Microsoft Outlook
- Typing Speed
- Spreadsheet Knowledge
- Google Sheets
- Formulas
- VLOOKUP
- Pivot Table
- Data Analysis
- Fast-paced adaptability
- Proficient in programming
- French language (basic)
References
Mr.Sukhchain Multani (union member)
778-991-7944
Mrs.Nainy Sharma (money room)
778-998-3494
Timeline
Early Childhood Education Assistant
Coastal College
06.2024 - 08.2024
FC associate 1
Amazon
10.2023
Computer system technician diploma -
St. Lawrence College
08.2022 - 06.2024
Cashier/Customer Service Representative
Walmart
01.2022 - Current
High school diploma - non-medical field
Bhagwan Mahaveer School, India
02.2021 - 09.2021