Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pradeep Nepal

Mississauga

Summary

Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in any technical roles.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Treasure Hunt
09.2023 - Current
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Assisted store manager in meeting standards for customer service and quality.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.

Customer Service Representative

AnswerNet
10.2022 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor's in Engineering - Electrical Engineering

Tribhuvan University
Nepal
03-2016

Skills

  • Technical Prowess
  • Customer service
  • Team collaboration
  • Decision-making
  • Strong verbal and written communication
  • System troubleshooting

Languages

English
Full Professional

Timeline

Assistant Manager

Treasure Hunt
09.2023 - Current

Customer Service Representative

AnswerNet
10.2022 - 09.2023

Bachelor's in Engineering - Electrical Engineering

Tribhuvan University

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Pradeep Nepal