Clayton Segstro
Cochrane,AB
Summary
Proactive Field Manager with extensive experience in optimizing field operations and leading teams to exceed performance objectives. Skilled in quality control, safety protocol enforcement, and cross-departmental collaboration. Proven ability to improve customer satisfaction and drive continuous improvement through effective leadership and technical expertise.
Overview
20
20
years of professional experience
Work History
Field Manager
TELUS
07.2019 - Current
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Facilitated field operations through supervision and direction of field personnel.
- Proactively identified areas for improvement within field management realm, resulting in continuous growth and adaptability to evolving industry demands.
- Collaborated with multiple departments to meet operational deadlines.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Consistently exceeded performance objectives by leveraging extensive industry experience and effective leadership skills in managing teams.
- Optimized team performance through ongoing coaching, training, and development initiatives.
- Tracked key performance indicators and enforced quality control measures.
- Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Led team meetings to discuss project progress, challenges, and strategies for improvement, fostering culture of continuous learning and adaptation.
- Streamlined communication between field staff and upper management, ensuring concerns and updates were effectively relayed.
- Evaluated team performance to identify areas for development and implement targeted training programs, boosting overall skill levels.
- Cultivated positive work environment, addressing team concerns promptly and encouraging open communication.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Field Technician
TELUS
09.2006 - 07.2019
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, tools, and components.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout entire resolution process.
- Utilized safety practices with no complaints or accidents.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Resolved complex technical issues with efficiency, significantly reducing system downtime.
- Conducted site surveys for potential installations, ensuring optimal placement and connectivity.
- Ensured compliance with safety standards during installation and maintenance tasks, minimizing workplace accidents.
- Worked with diverse types of weather and ground conditions.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
House Framer
LP Chrun Construction
07.2004 - 09.2006
- Provided valuable mentorship to new hires, sharing knowledge and best practices on house framing techniques to improve overall team performance.
- Exhibited adaptability in responding to changing weather conditions or unforeseen obstacles on job sites, making necessary adjustments to maintain project progress.
- Improved project efficiency by skillfully utilizing power tools such as circular saws, nail guns, and levels.
- Optimized structural stability with precise leveling and squaring of all framed components during assembly.
- Increased client satisfaction with high-quality craftsmanship in constructing walls, floors, and roofs according to blueprints.
- Read and interpreted blueprints to follow specifications of projects.
- Followed established job site safety regulations and maintained safe and clean work area.
- Measured materials to determine sizes and quantity required for construction project.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
Service Technician
Sport Chek
07.2004 - 09.2006
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met deadlines under pressure situations while maintaining high-quality workmanship standards.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
Education
Journeyperson - Telecommunications
SAIT
Calgary, AB02-2012
High School Diploma -
Bowness High School
Calgary, AB06-2004
Skills
- Management
- Site coordination
- Environmental awareness
- Customer inquiries
- Customer Relations
- Technical Prowess
- Problem-solving abilities
- Multitasking
- Professionalism
- Communication Skills
- Change Management
- Emergency assistance
Languages
English
Native or Bilingual
Timeline
Field Manager
TELUS
07.2019 - Current
Field Technician
TELUS
09.2006 - 07.2019
House Framer
LP Chrun Construction
07.2004 - 09.2006
Service Technician
Sport Chek
07.2004 - 09.2006
Journeyperson - Telecommunications
SAIT
High School Diploma -
Bowness High School
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