Prachi Patel
Toronto,ON
Summary
Highly motivated recent graduate with a strong background in sales, accounting, digital marketing and customer relationship management (CRM) Also professional experience in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier & Customer Service
LOBLAWS
09.2023 - Current
- Processed customer orders and accurately handled payment transactions and redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Customer Service Representative
WALMART
11.2022 - 04.2024
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
- Developed and maintained strong working relationships with professionals within assigned territory.
Senior Manager at credit & collections team
Vodafone
Ahmedabad, India
08.2021 - 09.2022
- Lead the team to perform all the activities related to Account Receivables including invoicing, collections, cash application, accounting, reconciliations & controls in a timely and accurate manner.
- To deliver daily, weekly and monthly reporting, internal to Finance Operations as well as for Business Partners.
- Oversee the performance of Collections and provide strategic guidance to the team, ensuring the efficient execution of daily operations.
- Driving effectiveness of Collections Outbond calling. Implementing strategies and best practices to ensure that our outbound calls are more efficient and productive
- Participate in and manage Projects wherever appropriate.
Customer Support Executive
Gujarat Infotech Limited
Ahmedabad, India
10.2020 - 07.2021
- Handle inbound and outbound calls, emails, and chats to assist customers with their queries.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and issues in a timely and professional manner.
- Maintain records of customer interactions, feedback, and transactions.
- Coordinate with internal teams to ensure customer needs are addressed effectively.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied.
- Meet performance targets such as response time, resolution rate, and customer satisfaction.
- Escalate complex issues to higher authorities when required.
- Continuously update knowledge of company products, services, and policies.
Education
Diploma In Business Accounting
Sheridan College, Mississauga, ON
Sept 2022 - Aug 2024Bachelor's In COMPUTER APPLICATIONS
LJ University
Ahmedabad, IndiaSkills
- Customer Relationship Management (CRM)
- Sales support
- Time management
- Verbal & Written Communication
- E-mail marketing
- Attention to detail
- Outbound calls
- Teamwork, Disciplined & honest
- Softwares : LinkedIn Sales Navigator, Adobe Acrobat, Dropbox, Social Media tools, Slack, Salesforce (SFDC), ServiceNow, Dayforce, Field Service, ADP, C-Suite, Tableau, Google Suite, Ceridian, HubSpot, WordPress…
Certification
- Advance Computerised Accounting (June 2021 - April 2022)
- Diploma in Computer Applications (September 2020 - March 2021)
Timeline
Cashier & Customer Service
LOBLAWS
09.2023 - Current
Customer Service Representative
WALMART
11.2022 - 04.2024
Senior Manager at credit & collections team
Vodafone
08.2021 - 09.2022
Customer Support Executive
Gujarat Infotech Limited
10.2020 - 07.2021
Diploma In Business Accounting
Sheridan College, Mississauga, ON
Bachelor's In COMPUTER APPLICATIONS
LJ University