Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Anwuli Chigbolu
Customer Service Representative
Kelowna,BC
Summary
Overview
18
years of professional experience
2026
years of post-secondary education
4
Certifications
1
Language
Work History
Save-On-Foods
Customer Service Representative /Retail Cashier
01.2025 - Current
Job overview
- Delivered friendly and efficient customer service in a fast-paced retail environment.
- Processed payments and managed daily cash reconciliation with accuracy and attention to detail.
- Assisted with inventory management, stock display, and store organization.
- Supported new staff with onboarding and customer service expectations.
- Promoted store loyalty programs and digital tools to enhance customer engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Okanagan College Student Housing
Concierge / Housing Support Staff
03.2025 - 09.2025
Job overview
- Provided front desk services including welcoming residents, managing inquiries, and responding to issues.
- Maintained a secure and friendly environment for students and guests.
- Assisted with event coordination, room bookings, and administrative support.
- Communicated effectively with housing management to ensure prompt resolution of maintenance and resident concerns.
- Promoted campus services and provided guidance on available resources for international students.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Access Bank Plc
Customer Service Relations
08.2019 - 12.2024
Job overview
- Company Overview: Trained and supervised customer service teams, driving consistent high-quality service.
- Resolved complaints swiftly, improving the turnaround time ensuring customer satisfaction.
- Streamlined service processes to handle requests efficiently.
- Collaborated with sales teams to board new customers and ensure compliance with regulatory authorities.
- Contributed to marketing strategies and achieved branch revenue targets.
- Trained and supervised customer service teams, driving consistent high-quality service.
- Reduced response times with proactive monitoring of customer interactions and identifying areas for improvement in processes or procedures.
- Conducted regular training sessions for team members to develop their skills in handling challenging customer situations.
- Strengthened client relationships by providing personalized service, understanding their needs, and promptly responding to requests.
- Streamlined communication channels for better customer experience by implementing efficient CRM tools and systems.
- Boosted customer loyalty by providing exceptional support during the entire sales process from initial contact to after-sales care.
- Achieved significant reduction in escalated complaints due to timely intervention in potential conflict situations and skillfully navigating challenging conversations with clients.
- Contributed to the development of customer-centric policies by providing valuable insights from frontline experiences, resulting in better aligned organizational strategies.
- Drove improvements in overall team performance through coaching, mentoring, and fostering a positive work environment that emphasized collaboration and growth mindset.
Fidelity Bank Plc
Customer Service Relations
08.2014 - 07.2019
Job overview
- Resolved complaints swiftly, improving the turnaround time ensuring customer satisfaction.
- Streamlined service processes to handle requests efficiently.
- Collaborated with sales teams to board new customers and ensure compliance with regulatory authorities.
- Contributed to marketing strategies and achieved branch revenue targets.
- Developed strong rapport with clients through active listening and empathetic problem-solving techniques.
- Spearheaded initiatives to improve overall service quality levels, leading to enhanced client satisfaction ratings and positive word-of-mouth referrals.
- Managed high-volume workloads effectively while maintaining a focus on quality service delivery for each client interaction.
Zenith Bank Plc
Bank Cashier (Teller)
06.2007 - 08.2014
Job overview
- Cash Handling – Withdrawals and deposits including cheques.
- Customer Service- Answering inquiries and promoting the bank’s products and services.
- Record Keeping and Compliance: - Maintained accurate transaction records for reference and auditing purposes.
- Adhered to financial regulations and the banks policies to prevent fraud and money laundry.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance my skill set as a valuable member of the branch team.
- Supported branch sales initiatives by actively promoting banking products and services to clients when appropriate.
- Maintained a balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
- Maintained strict confidentiality of customer information, adhering to data privacy regulations and upholding bank security protocols.
- Increased overall efficiency by expertly identifying fraudulent transactions, mitigating potential losses for the bank.
- Mastered multiple teller systems, quickly adapting to updates or changes in software platforms as necessary to maintain productivity levels while minimizing errors.
- Served as an effective liaison between customers and relevant departments within the bank to expedite resolution of complex issues or inquiries.
- Assisted in training new employees, sharing best practices and proven strategies for success as a bank cashier.
- Reduced wait times for customers through proficient multitasking and prioritization of tasks during peak hours.
- Demonstrated flexibility in scheduling availability, regularly supporting branch staffing needs during holidays and other peak periods when required.
- Contributed to operational success by consistently adhering to compliance standards and regulatory requirements in all transactions.
- Collected valuable customer feedback through surveys.
- Processed customer transactions promptly, minimizing wait times.
- Facilitated a welcoming environment for customers through professional communication and attentive listening skills.
Education
Okanagan CollegeKelowna, BC
Post Baccalaureate Diploma from Human Resource Management
University Overview
In Progress
Benson Idahosa University
Bachelor of Science (BSc) from Accounting
University Overview
Skills
Customer Service Excellence
Strong communication
Problem-solving
Interpersonal skills
Digital Banking Expertise
Promoting mobile banking apps
Social Media & On line tools
Self-service tools
Tech-driven solutions
Leadership & Team Development
Mentoring
Motivating high-performing teams
Technical Proficiency
Advanced knowledge of Microsoft Office
Power BI
Tableau
Data analysis tools
Filing
CRU Management
Product knowledge
Active listening
Time management
Data entry
Team collaboration
Microsoft Excel
Microsoft Word
Computer proficiency
Customer relationship management (CRM)
Task prioritization
Consultative sales
Microsoft outlook
Microsoft Office Suite
Microsoft PowerPoint
Payment processing
CRM software proficiency
Product sales
Certification
Business Intelligence & Data Analyst (BIDA), Corporate Finance Institute, 2022
Accomplishments
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Concierge / Housing Support Staff
Okanagan College Student Housing
03.2025 - 09.2025
Customer Service Representative /Retail Cashier
Save-On-Foods
01.2025 - Current
Customer Service Relations
Access Bank Plc
08.2019 - 12.2024
Customer Service Relations
Fidelity Bank Plc
08.2014 - 07.2019
Bank Cashier (Teller)
Zenith Bank Plc
06.2007 - 08.2014
Benson Idahosa University
Bachelor of Science (BSc) from Accounting
Okanagan College
Post Baccalaureate Diploma from Human Resource Management
Current