Prachi Patel
Etobicoke,ON
Summary
Highly motivated recent graduate with a strong background in sales, accounting, digital marketing and customer relationship management (CRM) Also professional experience in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
2
2
years of professional experience
Work History
Baker & Bakery Clerk
LOBLAWS
09.2023 - Current
- Baking Breads, cookies, croissants and various bakery items
- Packaging the products properly and providing a great customer service
- Mixed, proofed, shaped and baked dough for baguettes, bagels, and other breads.
- Frosted cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Sales Representative
OSL, Walmart
07.2023 - 04.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Led an innovative sales and promotional campaign in partnership with Google, resulting in a 110% increase in Google Chromebook sales. Demonstrated my capability to manage and execute effective marketing initiatives that significantly boost product visibility and revenue.
- Set up new accounts, established customer credit and set up payment methods.
- Excelled in product demonstrations, promptly addressing client inquiries and issues. Delivered tailored solutions and precise recommendations, consistently surpassing customer expectations and enhancing their experience.
- Gained in-depth product knowledge, especially in Google Chromebooks, while working at Walmart. Showcased my ability to quickly learn and effectively communicate product features, leading to improved customer purchase decisions and higher sales.
Customer Service Representative
WALMART
11.2022 - 07.2023
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed leadership skills through exceptional teamwork and dedicated efforts, consistently surpassing monthly and quarterly targets by approximately 125%. Demonstrated my ability to lead and motivate a team to exceed goals.
Education
Diploma In Business Accounting
Sheridan College, Mississauga, ON
Sept 2022 - Aug 2024Skills
- Customer Relationship Management (CRM)
- Sales support
- Time management
- Verbal & Written Communication
- E-mail marketing
- Attention to detail
Timeline
Baker & Bakery Clerk
LOBLAWS
09.2023 - Current
Sales Representative
OSL, Walmart
07.2023 - 04.2024
Customer Service Representative
WALMART
11.2022 - 07.2023
Diploma In Business Accounting
Sheridan College, Mississauga, ON
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