Hi, I’m
Trisha Tran
Toronto,Canada
Summary
Marketing major at George Brown College looking to leverage extensive customer service experience and proven ability to drive customer satisfaction in an entry-level marketing or business development role. Proven track record in customer engagement, process improvement, and team collaboration in food service and retail environments.
Overview
4
years of professional experience
Work History
Millie Patisserie & Creamery
Baker and Cashier
08.2023 - 05.2024
Job overview
- Managed daily production of specialty cakes in a high-volume bakery, developing efficient production schedules to cut preparation time by 25% while maintaining quality requirements
- Trained and educated new staff on baking processes and customer service protocols, resulting in consistent product quality and increased team efficiency
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Aroma Espresso Bar
Barista and Cashier
05.2022 - 07.2023
Job overview
- Managed a high-volume coffee bar with over 200 clients per day
- I maintained an average service time of under 4 minutes and ensured beverage quality and accuracy
- Provided beverage display standards that improved customer satisfaction and were applied in all store locations
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Harvey's
Garnisher and Cashier
10.2021 - 03.2022
Job overview
- Arranged the counter layout and restocking process to reduce order fulfillment delays during busy hours
- Personalized service and quick order processing resulted in consistent 95% client satisfaction
- Greeted customers entering store and responded promptly to customer needs.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
- Accomplished multiple tasks within established timeframes.
Pumkin Festival
Volunteer
01.2019 - 02.2019
Job overview
- Assisted with event marketing, customer engagement, and promotional activities
- Improved interpersonal communication skills while addressing participant inquiries
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
George Brown CollegeToronto, ON
Advanced Diploma from Business Administration - Marketing
05.2025
University Overview
Currently enrolling in the three-year Business Administration - Marketing (B108)
Skills
- Solution-oriented
- Adaptable
- Collaborative
- Digital Marketing & Social Media
- Market Research & Consumer Behavior
- Sales & Customer Relationship Management
- Data Analysis & Marketing Metrics
- Time management
- Team collaboration
- Decision-making
- Adaptability and flexibility
- Customer relationship management (CRM)
Languages
English
Advanced (C1)
Timeline
Baker and Cashier
Millie Patisserie & Creamery
08.2023 - 05.2024
Barista and Cashier
Aroma Espresso Bar
05.2022 - 07.2023
Garnisher and Cashier
Harvey's
10.2021 - 03.2022
Volunteer
Pumkin Festival
01.2019 - 02.2019
George Brown College
Advanced Diploma from Business Administration - Marketing
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