PRABLEEN KAUR
Vaughan,ON
Summary
I am a recent graduate from York University with professional experience in luxury retail sales, hospitality, and client relationship management. I have a strong foundation in business and operations management. I am a fast learner, a people person, and I thrive in target-driven environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
BOSS Store, Hugo Boss
Vaughan, ON
10.2022 - Current
- Provided luxury customer service to a high-volume client base, maintaining a 90% customer capture rate
- Ranked among the top 20 national sales reps in 2024 with $700K+ in personal sales
- Developed long-term relationships with VIP clients, ensuring repeat business and satisfaction
- Assisted store management with visual merchandising and daily team operations.
Guest Services Supervisor
OYO Hotel Delhi Darbar
Delhi, India
01.2021 - 08.2022
- Supervised daily front desk operations, ensuring seamless check-in/out procedures.
- Trained and onboarded 10+ new front desk agents and concierges.
- Resolved customer issues with empathy, ensuring the guests had the best experience.
Business Operations Intern
The Park
Delhi, India
10.2019 - 12.2020
- Assisted the operations manager with the schedule, supply orders, and supported the back of the house when required.
- Supported the front desk staff to make the check-in and check-out efficient.
Education
Post-Graduate Certificate - Human Resource Management
York University
Toronto, ON06-2024
Post-Graduate Certificate - Business Administration
York University
Toronto, ON06-2023
Bachelor of Commerce (Honors) -
Delhi University
Delhi, India06-2022
Skills
- Front Office & Guest Services
- Hospitality & Hotel Operations
- Team Leadership & Staff Supervision
- Customer Relations & Conflict Resolution
- Time Management & Scheduling
- Multilingual Communication
- Health, safety, and sanitation standards
- Microsoft Office Suite
- POS systems
- Google Workspace
Certification
- Digital Marketing Certificate
- French Language Diploma – Levels A1 & A2
References
References available upon request.
Timeline
Sales Associate
BOSS Store, Hugo Boss
10.2022 - Current
Guest Services Supervisor
OYO Hotel Delhi Darbar
01.2021 - 08.2022
Business Operations Intern
The Park
10.2019 - 12.2020
Post-Graduate Certificate - Human Resource Management
York University
Post-Graduate Certificate - Business Administration
York University
Bachelor of Commerce (Honors) -
Delhi University
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