Sanyam
Etobicoke,Canada
Summary
Guest-focused hospitality leader with 7+ years of progressive experience across luxury hotel front office, fine dining, and food & beverage operations in Canada, UAE, and India. Skilled in Opera Property Management System, guest profile management, and front desk operations, with a proven record of anticipating guest needs and delivering personalized, high-touch service. ProServe certified. Currently General Manager at La Ciel, Etobicoke, leading full-spectrum operations, staff development, and guest experience standards. Seeking to bring this leadership and service excellence to the Fairmont Gold Supervisor role at Fairmont Chateau Lake Louise.
Overview
7
7
years of professional experience
Work History
General Manager
La Ciel
Etobicoke, ON
01.2024 - Current
- Direct full-scope operations including staffing, budgeting, procurement, and program development, working within Opera PMS to manage reservations and guest records and drive consistent profitability.
- Lead and mentor a cross-functional team of supervisors and service staff, cultivating a culture of accountability and hospitality excellence.
- Establish organizational objectives and approve operational policies, ensuring seamless execution across all departments.
- Oversee quality control, inventory management, and supplier relationships to maintain cost efficiency.
- Represent the organization in key negotiations, stakeholder meetings, and industry functions.
Head Server
Karahi Point
Oakville, ON
01.2021 - 01.2022
- Supervised dining room operations, ensuring efficient seating, service flow, and guest satisfaction throughout every shift.
- Coordinated private events and special functions, liaising with event planners and external vendors.
- Processed payments via POS systems and maintained accurate financial records at close of service.
Server
Residence by JW Marriott
Mississauga, ON
01.2020 - 01.2021
- Delivered attentive, brand-standard table service in a luxury hotel dining environment, supporting front office and guest service teams using Opera PMS for guest profiles and reservation details.
- Balanced end-of-day registers and completed financial reconciliation reports with full accuracy.
- Welcomed and assisted hotel guests, providing information on amenities and services, and anticipating guest needs in line with Marriott brand standards.
Assistant Cook
Tandoori Flames
Mississauga, ON
01.2019 - 01.2020
- Managed full table service cycle — ordering, upselling, serving, and payment processing — for a high-traffic Indian restaurant.
- Collaborated closely with kitchen and bar teams to ensure timely, accurate order fulfillment.
Education
General Business Diploma -
Niagara College
Senior Secondary Education (D.P.S) - undefined
Delhi Public School
Skills
- Front Office & Guest Services
- Opera PMS
- Guest Profile Management
- Reservations
- Upselling & Revenue Generation
- Concierge Knowledge
- Service Recovery
- Leadership & Operations
- Team Leadership
- Staff Training
- Performance Reviews
- P&L Management
- Standard Operating Procedures
- Budget Analysis
- Compliance & Certifications
- ProServe Certified (Alberta)
- Food Safety (HACCP)
- Loss Prevention
- Policy Development
- Guest Experience & Soft Skills
- Service Excellence
- Complaint Resolution
- Event Coordination
- Cross-Cultural Communication
- Attention to Detail
- Multilingual
INTERNATIONAL EXPERIENCE
- Kitchen Staff Member | JW Marriott Marquis | Dubai, UAE | Aug 2019 – Jan 2020
- Supported high-volume kitchen operations in one of Dubai’s flagship luxury properties, adhering to Marriott’s global brand standards.
- Maintained strict food safety and portion control procedures; assisted across multiple cooking stations during peak service.
- Conducted regular stock checks, discarded non-compliant items, and contributed to smooth daily service flow.
- Internship Student | Jaypee Vasant Continental | New Delhi, India | Oct 2018 – Jan 2019
- Gained hands-on exposure to luxury hotel front office procedures, F&B operations, and housekeeping standards.
- Shadowed department heads and contributed to strategy development for team performance improvement.
- Engaged with guests across departments, ensuring high satisfaction through attentive, professional service.
NOTABLE HIGHLIGHTS
- 7+ years of progressive hospitality experience spanning Canada, UAE, and India across luxury hotels, upscale restaurants, and high-volume bars.
- Promoted to General Manager within one year of joining La Ciel, overseeing multi-department operations and staff.
- Opera PMS proficient with hands-on front office and guest profile experience in internationally recognized hospitality brands (JW Marriott).
- ProServe certified, legally able to serve alcohol in Alberta.
Timeline
General Manager
La Ciel
01.2024 - Current
Head Server
Karahi Point
01.2021 - 01.2022
Server
Residence by JW Marriott
01.2020 - 01.2021
Assistant Cook
Tandoori Flames
01.2019 - 01.2020
Senior Secondary Education (D.P.S) - undefined
Delhi Public School
General Business Diploma -
Niagara College