Prabjyot Kour
Sarnia,ON
Summary
An Organized, professional, committed person with proven guidance and counseling skills. With good communication skills, work-oriented, time bound looking towards possibilities to add knowledge and learn. Looking to contribute knowledge and skills in an institution that offers genuine opportunity for career progression. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
3
3
years of professional experience
Work History
Team Lead
The Original Cakerie
05.2023 - 11.2023
- Coordinate product improvement programs and provide process method excellence throughout the organization
- Managed approximately 40 co-workers.
- Daily target achievement of 95%-100%
- Assist in the implementation of process changes in filling procedures
- Plans and assign work to production employees
- Ensures effective employee relations
- Provide employee coaching
- Manage department priority
- Monitor cleaning procedures.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Production Worker
The Original Cakerie
03.2022 - 05.2023
- Work on various tasks with focus on detail and quality
- Work in a fast paced team environment
- Working with operating and manufacturing equipment
- High standards for safety attendance and work ethics
- Coaching and training new recruits on the line
- Following all the GMP's and workplace safety measures.
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
Customer Service Representative
Concentrix
02.2022 - 03.2022
- Managed approximately 25 calls on daily basis.
- Providing appropriate solutions and alternatives within the time limits
- Listening and analyzing customer problems
- Assisted with technical support duties.
- Managed customer accounts
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Handled billing issues and order inquiries
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Store Supervisor
Godetox - Jammu, Kashmir
01.2021 - 01.2022
- Recruiting and training new employees
- Product preparation and presentation
- Providing customer excellent services
- Communicating with multiple vendors
- Daily target achievement
- Assist in the implementation of process changes in filling procedures
- Provide employee coaching
- Monitor cleaning procedures.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
Education
Bachelor's Degree - Arts in Arts
Women College, University of Jammu
Jammu, Jammu, KashmirTrade Certificate in Administrative Management in DEP or Skilled - undefined
Jammu University
Jammu, Jammu, KashmirBachelor's Degree -
University of Jammu - Jammu
05.2019
Master's Degree - English and Comparative Literature in English and Comparative Literature
Central University of Jammu - Jammu
05.2017
Skills
- Communication skills
- Research
- Recruiting
- Negotiation
- Curriculum Development
- Event Planning
- Presentation Skills
- Mentoring
- Microsoft Excel
- Computer skills
- Administrative Experience
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Accomplishments
- A study of Indian Adaptation of Shakespeare http://journalofelt.kypublications.com/7.4.19/44-51%20Dr%20KULBHUSHAN%20KUMAR.pdf
- July 2019
- Co-Author of the Paper
- Additional Information
- ACCOMPLISHMENTS
- Challenges for Quality Education in Present Scenario
- Participated and presented Paper in National Seminar on “Challenges for Quality Education in Present
- Routing the Routless: Exploring Literatures of the Indigenous Cultures Participated and presented Paper in National Conference on “Routing the Routless: Exploring Literatures of the Indigenous Cultures” at Degree College Udhampur.
- Technology, Tradition, Heritage and culture, Concoction for Consciousness :Progression, Identity- Formation and Subjectivation Participated and presented Paper in National Seminar on “Technology, Tradition, Heritage and culture, Concoction for Consciousness :Progression, Identity-Formation and Subjectivation”, .
- Science, Society and Sustainable Development Participated and presented Paper in National Conference on “Science, Society and Sustainable Development” at Degree College Poonch
- Silver Medalist- State Level Badminton Championship
Timeline
Team Lead
The Original Cakerie
05.2023 - 11.2023
Production Worker
The Original Cakerie
03.2022 - 05.2023
Customer Service Representative
Concentrix
02.2022 - 03.2022
Store Supervisor
Godetox - Jammu, Kashmir
01.2021 - 01.2022
Bachelor's Degree - Arts in Arts
Women College, University of Jammu
Trade Certificate in Administrative Management in DEP or Skilled - undefined
Jammu University
Bachelor's Degree -
University of Jammu - Jammu
Master's Degree - English and Comparative Literature in English and Comparative Literature
Central University of Jammu - Jammu
Similar Profiles
ALBIN GEORGEALBIN GEORGE
Quality Assurance Analyst at The Original CakerieQuality Assurance Analyst at The Original Cakerie
Jennifer Rin RomeroJennifer Rin Romero
Production Line Worker at The Original CakerieProduction Line Worker at The Original Cakerie
Deeksha GuptaDeeksha Gupta
Recruiter at The Original CakerieRecruiter at The Original Cakerie
JOJJY SKARIYA CHEERANJOJJY SKARIYA CHEERAN
Team Lead, Mixer at The Original CakerieTeam Lead, Mixer at The Original Cakerie
Diana DoornboschDiana Doornbosch
Registered Early Childhood Educator at Lambton Kent District School BoardRegistered Early Childhood Educator at Lambton Kent District School Board