Prabhu Saxena
Brampton,ON
Summary
A self-starter with customer service, managerial experience, power tools and attention to detail is what sums up my interest in copious fields. I want a career where I can use my knowledge and skills to progress professionally and achieve personal and business goals.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
12.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Stocked shelves to organize aisles in assigned department.
Assembly Line Worker
IAC Group
03.2023 - 12.2023
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Completed durable assemblies and subassemblies with hand and power tools.
Customer Service Representative
Angel Broking
11.2020 - 06.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Promoted available products and services to customers during service, account management, and order calls.
Retail Outlet Manager
Prabhu Gas Station
04.2019 - 10.2020
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
Post Graduate Certificate in Project Management - Project Management
Algoma University
Brampton04.2024
MBA - Marketing
Abdul Kalam Technical University
India03.2022
Bachelors in Computer Application - Computer Applications Development
Babu Banarasi Das University
India04.2019
Skills
- Quality Control
- Problem-Solving
- Customer Engagement
- Customer Service
- Analytical Thinking
- Financial Services
- Customer Relationship Building
- CRM Software
- Microsoft Office Suite
- Technical Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Assembly Line Worker
IAC Group
03.2023 - 12.2023
Crew Member
McDonald's
12.2022 - Current
Customer Service Representative
Angel Broking
11.2020 - 06.2022
Retail Outlet Manager
Prabhu Gas Station
04.2019 - 10.2020
Post Graduate Certificate in Project Management - Project Management
Algoma University
MBA - Marketing
Abdul Kalam Technical University
Bachelors in Computer Application - Computer Applications Development
Babu Banarasi Das University
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