PRABHSIMRAN KAUR
Brampton,ON
Summary
Dynamic leader with proven expertise in team management and effective leadership, honed across roles at Wendy’s and Dennys Restaurant. Excelled in enhancing customer satisfaction and loyalty, while ensuring adherence to health and safety standards. Skilled in Microsoft Office and adept at labor cost control, consistently driving productivity and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy's
Abbotsford, BC
11.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Certified Restaurant Supervisor
Dennys Restaraunt
Abbotsford, BC
11.2022 - 08.2023
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Certified Shift Manager
Popeyes® Louisana Kitchen
Abbotsford, BC
07.2021 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Conducted performance reviews and provided staff with feedback and guidance.
Cashier (crew member)
Wendy’s
Port Coquitlam, BC
05.2019 - 06.2021
- Work well in a team environment
- Have knowledge on how work on order counters, registers and drive thru
- Good at multi-tasking
- Assist customers and prepared order.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
Education
Hospitality Management -
Acsenda School of Management
Vancouver, BC11.2020
Skills
- Experienced using Microsoft Office; Word, Excel, PowerPoint
- Completed WHMIS safety training course
- Team management
- Quality assurance
- Effective leadership
- Customer service
- Sanitation standards
- Allergy awareness
- Time management
- Labor cost control
- Health and Safety Standards
- Restaurant Policies and Procedures
Certification
- Wendy’s best employee of the month, 2019
- Microsoft basics
Timeline
Crew Member
Wendy's
11.2023 - 12.2023
Certified Restaurant Supervisor
Dennys Restaraunt
11.2022 - 08.2023
Certified Shift Manager
Popeyes® Louisana Kitchen
07.2021 - 04.2022
Cashier (crew member)
Wendy’s
05.2019 - 06.2021
Hospitality Management -
Acsenda School of Management
- Wendy’s best employee of the month, 2019
- Microsoft basics