Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

PRABHSIMRAN KAUR

Brampton,ON

Summary

Service-centric Restaurant Supervisor with 2 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Restaurant Supervisor

Dennys Restaraunt
11.2022 - 08.2023
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Certified Shift Manager

Popeyes® Louisana Kitchen
07.2021 - 04.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Completed cash and credit card transactions accurately using POS software.
  • Conducted performance reviews and provided staff with feedback and guidance.

Cashier (crew member)

Wendy’s
05.2019 - 06.2021
  • Work well in a team environment
  • Have knowledge on how work on order counters, registers and drive thru
  • Good at multi-tasking
  • Assist customers and prepared order.
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register to record transactions accurately and efficiently.

Education

Hospitality Management -

Acsenda School of Management
Vancouver, BC
11.2020

Skills

  • Experienced using Microsoft Office; Word, Excel, PowerPoint
  • Completed WHMIS safety training course
  • Team management
  • Quality assurance
  • Effective leadership
  • Customer service
  • Sanitation standards
  • Allergy awareness
  • Time management
  • Labor cost control
  • Health and Safety Standards
  • Restaurant Policies and Procedures

Certification

  • Wendy’s best employee of the month, 2019
  • Microsoft basics

Languages

Proficient in English, Hindi and Punjabi

Additional Information

Took time off of work to care for a sick family member and flied back to home country. But I ensure that this won't Happen again.


  • References

1. Feeroz ( General Manager at Popeyes) contact number - 6042122458

2. Ramandeep Kaur ( Server at Denny's) contact number - 7787729938

Timeline

Certified Restaurant Supervisor

Dennys Restaraunt
11.2022 - 08.2023

Certified Shift Manager

Popeyes® Louisana Kitchen
07.2021 - 04.2022

Cashier (crew member)

Wendy’s
05.2019 - 06.2021

Hospitality Management -

Acsenda School of Management

Similar Profiles

CREATE PROFILE
PRABHSIMRAN KAUR