Prabhpreet Multani
Milton,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customs Clerk
Polaris transport
10.2024 - Current
- Proficient Truck Mate
- Worked on smart boarder to double check if the driver is good to cross.
- Processed and organized incoming paperwork for customs clearance.
- Analyzed shipping information including product descriptions, quantity per package, value of goods.
- Verified that all necessary documents were included in each shipment before releasing it from customs control.
- Resolved issues related to incorrect declarations or missing documentation promptly.
Customer Service Representative
CertainTeed
08.2024 - 10.2024
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Associate
Groeneveld Lubrication Solutions Inc.
02.2024 - 07.2024
- Managed and prepared items for shipping
- Acquired knowledge on operating the SAP system
- Maintained a positive attitude while completing daily operational tasks
- Trained and mentored new team members to increase productivity
Office Administrator
QRC Logistics
04.2020 - 07.2022
- Ensured accurate documentation of all orders, suppliers and customers
- Provided prompt responses to customer calls and emails on a daily basis
- Demonstrated proficiency in order processing within the company's system
- Transformed customer interactions by effectively identifying their needs and delivering personalized services
- Obtained customers' billing information, product numbers, and item specifications
- Monitored order progress to ensure timely deliveries
- Worked collectively with teammates to successfully complete projects
- Contributed input to optimize productivity in different departments
Seasonal Associate
Amazon
09.2018 - 02.2019
- Collaborated with team members to efficiently achieve goals and exceed targets
- With the ability to manage multiple tasks at once, I consistently upheld high levels of attention to detail
- Enhanced sales performance through the utilization of learning tools and sales programs
Crew Member
McDonald's
02.2017 - 01.2018
- Reduced wait times through efficient order taking and payment processing
- Provided excellent customer service through friendly interactions and welcoming conversations
- Ensured stations were consistently replenished with all required items
- Effectively managed and accomplished time-sensitive assignments
- Cross-trained in various roles to support operations during peak times
Education
Diploma -
Humber Collage
Etobicoke, ON09.2020
Diploma -
Saint Francis Xavier Catholic secondary school
Milton, ON09.2018
Skills
- Interpersonal Skills
- Conflict resolution
- Documentation Management
- Customer Service Excellence
- Teamwork and Collaboration
- SAP Proficent
- Communication
- Attention to Detail
- Multitasking Abilities
- Verbal and written communication
- Universal scheduling software
Certification
- Dispatch certification
- Security Guard Licence
- CPR Certification
Availability
FULL TIME
Software
SAP
Timeline
Customs Clerk
Polaris transport
10.2024 - Current
Customer Service Representative
CertainTeed
08.2024 - 10.2024
Associate
Groeneveld Lubrication Solutions Inc.
02.2024 - 07.2024
Office Administrator
QRC Logistics
04.2020 - 07.2022
Seasonal Associate
Amazon
09.2018 - 02.2019
Crew Member
McDonald's
02.2017 - 01.2018
Diploma -
Humber Collage
Diploma -
Saint Francis Xavier Catholic secondary school