Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Prabhleen Kaur

Fort McMurray,AB

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

5
5
years of professional experience

Work History

Sales/Operations Lead Manager

Coach
07.2022 - 10.2023
  • Managed and allocated staff and material resources to meet production goals.
  • Performed quality control and monitored production efforts.
  • Oversaw problem resolution to address barriers to operational efficiency.
  • Planned operations and activities, and led projects.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Attended weekly meetings to discuss and optimize strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Sales Associate

Coach
07.2021 - 06.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Server/Cashier

Freshii
06.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Sales Associate

Winners & HomeSense
03.2019 - 05.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associate of Arts - Tourism

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
09.2021

Skills

  • Problem-Solving
  • Data Management
  • Analytical and Critical Thinking
  • Calm Under Pressure
  • Flexible and Adaptable
  • Team Management
  • Time Management
  • Task Prioritization

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Sales/Operations Lead Manager

Coach
07.2022 - 10.2023

Sales Associate

Coach
07.2021 - 06.2022

Server/Cashier

Freshii
06.2020 - 07.2021

Sales Associate

Winners & HomeSense
03.2019 - 05.2020

Associate of Arts - Tourism

Cambrian College of Applied Arts And Technology

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Prabhleen Kaur