Francisco Aguilar
Santa Ana
Summary
Personable Inside Sales Manager with 7 years of experience driving sales force expansion and performance excellence in the waterworks and plumbing supply industry. Demonstrating talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.
Overview
13
13
years of professional experience
Work History
Operations Manager /Lead Inside Sales Representative
Cisco Specialty Products
07.2011 - Current
- Supervision of sales representatives and operations staff at a waterworks and plumbing supply establishment by ensuring employees are compliant with company policies and procedures.
- Manage inventory and supply chain operations to maximize sales and customer satisfaction for the Southwest region via Cisco Specialty Products.
- Develop and maintain relationships with external vendors and suppliers by establishing clear communication and addressing concerns promptly.
- Develop systems and processes to improve operational quality, accuracy and team efficiency.
- Engagement of employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
Backflow Repair Certification -
Santiago Canyon College
Orange, CA12.2018
Backflow Testing Certificate -
Santiago Canyon College
Orange, CA07.2018
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
Licenses
Orange County LIcensed Backflow Tester
Languages
Spanish
Timeline
Operations Manager /Lead Inside Sales Representative
Cisco Specialty Products
07.2011 - Current
Backflow Repair Certification -
Santiago Canyon College
Backflow Testing Certificate -
Santiago Canyon College
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