Prabhkiran Kaur
Brampton,Ontario
Summary
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Returns Lead
MANTORIA
02.2023 - 03.2024
- Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
- Developed training materials for new hires, contributing to higher retention rates among Returns team members.
- Enhanced customer satisfaction by efficiently processing returns and resolving issues.
- Streamlined return processes for improved efficiency and productivity within the department.
- Maintained detailed records of all returned items, ensuring accurate inventory management and reporting capabilities.
- Coordinated with warehouse staff to ensure proper handling and storage of returned items.
- Provided documentation and calculations to support inventory distribution decisions.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Processed required paperwork to expedite handling of shipped and received goods.
Customer Service Representative
McDonald's
12.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managing all the fast pace environment
- Multitasking
- Performed paperwork duties
- Resolving all the issues of people
- Helping in the kitchen whenever needed.
ACCOUNTS INSTRUCTOR
SHIVA INSTITUTE
05.2019 - 05.2020
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Cashier Assistant
Reliance Fresh
01.2018 - 01.2019
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
Education
Master of International Business Management - Commerce And Business Administration
Lambton College of Applied Arts And Technology
Sarnia, ON12.2022
BACHELOR IN COMMERCE(HONORS) - Commerce And Business Administration
BBK DAV COLLEGE FOR WOMEN
AMRITSAR, INDIA12.2019
Skills
- Return Authorization
- Workplace Safety
- Shipping and receiving
- Customer RMA management
- Problem-Solving
- Clear Communication
- Package labeling
- Inventory Monitoring and Management
- Materials Handling
- Microsoft Office
- Product and Materials Sorting
- Damage Identification and Reporting
- Barcode Labeling
- Freight Labeling
Languages
English
Hindi
Punjabi
Timeline
Returns Lead
MANTORIA
02.2023 - 03.2024
Customer Service Representative
McDonald's
12.2021 - 01.2023
ACCOUNTS INSTRUCTOR
SHIVA INSTITUTE
05.2019 - 05.2020
Cashier Assistant
Reliance Fresh
01.2018 - 01.2019
Master of International Business Management - Commerce And Business Administration
Lambton College of Applied Arts And Technology
BACHELOR IN COMMERCE(HONORS) - Commerce And Business Administration
BBK DAV COLLEGE FOR WOMEN
Similar Profiles
Nikhil Kumar GuptaNikhil Kumar Gupta
Team Lead VAS at Mantoria Inc.Team Lead VAS at Mantoria Inc.
Safia EgalSafia Egal
Personal Support Worker at Unicus Disability Support ServicesPersonal Support Worker at Unicus Disability Support Services
DHARMVEER SINGHDHARMVEER SINGH
Telecommunications Technician at Netech CablingTelecommunications Technician at Netech Cabling