Prabhjot Singh Saini
Business Technical Advisor
Hamilton,Ontario
Summary
Qualified graduate and emerging professional eager to build industry career. Quick learner with great people skills and focus on problem-solving. Handles complex assignments without complaint and works great under pressure.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Business Technical Advisor
Sherweb
Markham
09.2021 - 10.2022
- Assist M365 clients through taking the important steps to remedy technical troubles: become aware of reasons, provide remote support the use of virtual machines, find answers and supply the triumphing recipe
- Assess purchaser problems and build trust thru your device administrator or technical consultant revel in
- Provide custom designed technical answers to massive businesses round the world
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Exceeded goals through effective task prioritization and great work ethic.
Technical Support advisor
Concentrix
Belleville
01.2021 - 08.2021
- Assist external users of client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
- Solve unstructured problems, which require extensive use of conceptual thinking skills, probe for understanding, participate in activities designed to improve business performance
- Served as primary point of contact for triaging technical issues
- Mitigated risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.
Python Trainee
Falconor Solutions
Chandigarh
01.2016 - 06.2016
- Analysis and plan of tourism website
- Worked on HTML and CSS
- Used SQL alchemy as ORM for writing the ORM queries
- Django framework was used in developing web application
- Worked flexible hours, night, weekend, and holiday shifts
- Exceeded goals through effective task prioritization and great work ethic.
Education
Master of Engineering - Information Systems Security
Concordia University
Montreal 09.2016 - 04.2019
Bachelor of Technology - Computer Science Engineering
Chandigarh University
India 08.2012 - 06.2016
Skills
Performance Optimizationundefined
Certification
Iso 27001
Timeline
Security +
03-2023
Iso 27001
04-2022
Business Technical Advisor
Sherweb
09.2021 - 10.2022
Technical Support advisor
Concentrix
01.2021 - 08.2021
Master of Engineering - Information Systems Security
Concordia University
09.2016 - 04.2019
Python Trainee
Falconor Solutions
01.2016 - 06.2016
Bachelor of Technology - Computer Science Engineering
Chandigarh University
08.2012 - 06.2016
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