ANIL BHATIA

• Company Overview: Formerly known as IBM India Pvt. Ltd.
• Ensured data privacy compliance across all technical solutions by implementing industry-standard security measures and adhering to best practices.
• Assessed project milestones and team performance to keep staff on-task.
• Optimized infrastructure performance with thorough analysis and implementation of necessary upgrades, ensuring smooth running of applications at peak times.
• Managed budgets effectively across multiple projects without compromising quality or deadline adherence through careful planning and risk mitigation techniques.
• Collaborated with cross-functional teams to design and implement innovative technical solutions, fostering streamlined communication channels and efficient problem resolution.
• Implemented best practices to drive quality IT project delivery.
• Delivered complex projects ahead of schedule, leveraging advanced project planning tools and techniques.
• Optimized storage utilization by configuring and managing vSAN technology in virtual environments.
• Collaborated with cross-functional teams to deploy, upgrade, and maintain VMware infrastructure effectively.
• Contributed to the successful completion of numerous IT projects by providing expert VMware administration support throughout all stages of planning, implementation, and post-deployment maintenance.
• Streamlined change management processes, resulting in faster adaptation to new requirements or unexpected challenges.
• Led change management initiatives, driving organizational improvements and reducing resistance to change.
• Reduced development time by implementing Agile methodologies and iterative development processes.
• Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.

• Company Overview: Innovation Technologies By Design Pvt. Ltd, NY-USA
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Ensured optimal performance of mission-critical applications by conducting regular system health checks, identifying potential bottlenecks, and implementing remediation measures accordingly.
• Developed best practices documentation encompassing guidelines on system configuration, backup procedures, and troubleshooting techniques to streamline daily operations.
• Contributed to the continuous improvement of IT processes by recommending enhancements based on user feedback or observed trends in system behavior.
• Enhanced cloud infrastructure by designing and implementing VMware vSphere, vSAN, and Storage solutions.
• Analyzed, identified and resolved complex network hardware and Technical problems.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Performed root cause analysis of reported issues to enact corrections.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Delivered Tier-3 support and SME input to internal and external customers.
• Streamlined escalation process, ensuring that complex issues were promptly addressed by appropriate specialist.
• Implemented remote support system, enabling efficient troubleshooting without need for onsite visits.
• Installed, configured and maintained computer systems and network connections.

-Led technical team in delivering innovative IT solutions, enhancing operational efficiency across multiple projects.
-Handled technical and customer escalations.
-Mentored Junior technical Analysts, fostering skill development and collaboration within the team.
-Implemented best practices for software development life cycle, driving quality and consistency in project execution.
-Streamlined communication between cross-functional teams, ensuring alignment on project goals and deliverables.
-Contributed to business growth by successfully executing projects that generated new revenue streams or cost savings for clients.
-Developed high-performing technical teams by offering targeted training, coaching, and mentorship opportunities.
-Resolved critical issues in a timely manner by identifying root causes and implementing effective corrective actions related o Azure, Vmware, O365, SAN and Windows Servers.

• Company Overview: Innovation Technologies By Design Pvt. Ltd.
• Troubleshot complex technical issues, providing timely resolution to minimize impact on endusers.
• Spearheaded migration efforts to cloud-based platforms, reducing operational costs and increasing scalability.
• Improved overall system performance by optimizing hardware and software configurations.
• Provided technical leadership, mentoring junior team members in best practices for systems administration tasks.
• Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.
• Enhanced team collaboration, implementing centralized version control systems for code repositories.
• Evaluated emerging technologies for potential integration into existing infrastructure, enhancing capabilities while maintaining costeffectiveness.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Installed and configured network printers and other peripheral devices.
• Designed and evaluated WAN and LAN connectivity technologies.

• Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
• Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
• Enhanced client satisfaction by delivering tailored Microsoft solutions for their specific business needs.
• Implemented robust security measures to protect sensitive data and maintain compliance with industry regulations.
• Conducted comprehensive system assessments to identify areas of improvement in existing IT infrastructure, recommending strategic upgrades when necessary.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
• Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
• Upgraded existing infrastructure by planning and executing successful migration projects between Active Directory versions or platforms.
• Streamlined user account management by automating the onboarding and offboarding processes.