Summary
Overview
Work History
Education
Skills
Accomplishments
Otherskills
Hobbies and Interests
Skillsgained
Languages
Certification
Timeline
Generic
ANIL BHATIA

ANIL BHATIA

Summary

My professional studies, leisure activities and the work experiences have helped me in gaining more skills (e.g. problem solving, planning and organizing a team). I am also looking for a career that would allow me to continue to learn and work in several different areas of Information Technology.

More than 22+ years of relevant experience in IT. Worked with technologies like Microsoft Servers, VMware, ISPs, Cloud computing, Desktop Virtualization, Networking, Rack Servers and Storage solutions. I have hands-on experience in Cloud computing and IT Management including with proven record of people management.

Overview

15
15

Years of IT relevant professional experience

1
1

Vmware Certified Professional, MCSE, A+, MCP+I, ITIL v4, CCNA

Work History

Sr. Technical Lead & Technical Project Manager

Kyndryl Services Pvt. Ltd. (IBM)
05.2016 - 07.2024
  • Company Overview: Formerly known as IBM India Pvt. Ltd.
  • Ensured data privacy compliance across all technical solutions by implementing industry-standard security measures and adhering to best practices.
  • Assessed project milestones and team performance to keep staff on-task.
  • Optimized infrastructure performance with thorough analysis and implementation of necessary upgrades, ensuring smooth running of applications at peak times.
  • Managed budgets effectively across multiple projects without compromising quality or deadline adherence through careful planning and risk mitigation techniques.
  • Collaborated with cross-functional teams to design and implement innovative technical solutions, fostering streamlined communication channels and efficient problem resolution.
  • Implemented best practices to drive quality IT project delivery.
  • Delivered complex projects ahead of schedule, leveraging advanced project planning tools and techniques.
  • Optimized storage utilization by configuring and managing vSAN technology in virtual environments.
  • Collaborated with cross-functional teams to deploy, upgrade, and maintain VMware infrastructure effectively.
  • Contributed to the successful completion of numerous IT projects by providing expert VMware administration support throughout all stages of planning, implementation, and post-deployment maintenance.
  • Streamlined change management processes, resulting in faster adaptation to new requirements or unexpected challenges.
  • Led change management initiatives, driving organizational improvements and reducing resistance to change.
  • Reduced development time by implementing Agile methodologies and iterative development processes.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.

Project Manager-Virtualization, Storage & Servers Support

Innovation Technologies by Design Pvt. Ltd.
06.2012 - 03.2016
  • Company Overview: Innovation Technologies By Design Pvt. Ltd, NY-USA
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Ensured optimal performance of mission-critical applications by conducting regular system health checks, identifying potential bottlenecks, and implementing remediation measures accordingly.
  • Developed best practices documentation encompassing guidelines on system configuration, backup procedures, and troubleshooting techniques to streamline daily operations.
  • Contributed to the continuous improvement of IT processes by recommending enhancements based on user feedback or observed trends in system behavior.
  • Enhanced cloud infrastructure by designing and implementing VMware vSphere, vSAN, and Storage solutions.
  • Analyzed, identified and resolved complex network hardware and Technical problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Technical Support Engineer-Level 2

VMware Software India Pvt. Ltd.
12.2009 - 05.2012
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Performed root cause analysis of reported issues to enact corrections.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Streamlined escalation process, ensuring that complex issues were promptly addressed by appropriate specialist.
  • Implemented remote support system, enabling efficient troubleshooting without need for onsite visits.
  • Installed, configured and maintained computer systems and network connections.

Sr. Systems Administrator

Innovation Technologies by Design Pvt. Ltd.
07.2009 - 12.2009
  • Company Overview: Innovation Technologies By Design Pvt. Ltd.
  • Troubleshot complex technical issues, providing timely resolution to minimize impact on endusers.
  • Spearheaded migration efforts to cloud-based platforms, reducing operational costs and increasing scalability.
  • Improved overall system performance by optimizing hardware and software configurations.
  • Provided technical leadership, mentoring junior team members in best practices for systems administration tasks.
  • Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.
  • Enhanced team collaboration, implementing centralized version control systems for code repositories.
  • Evaluated emerging technologies for potential integration into existing infrastructure, enhancing capabilities while maintaining costeffectiveness.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Installed and configured network printers and other peripheral devices.
  • Designed and evaluated WAN and LAN connectivity technologies.

Technical Support Officer-II

Convergys India Services Pvt. Ltd.
08.2004 - 07.2009
  • Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
  • Enhanced client satisfaction by delivering tailored Microsoft solutions for their specific business needs.
  • Implemented robust security measures to protect sensitive data and maintain compliance with industry regulations.
  • Conducted comprehensive system assessments to identify areas of improvement in existing IT infrastructure, recommending strategic upgrades when necessary.
  • Wrote strategic business plans outlining need for departmental information technology resources.
  • Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Upgraded existing infrastructure by planning and executing successful migration projects between Active Directory versions or platforms.
  • Streamlined user account management by automating the onboarding and offboarding processes.

Sr. Tech Support Executive

Infovision Group
05.2004 - 08.2004
  • Company Overview: A CRM Company
  • Enhanced client satisfaction by delivering tailored Microsoft solutions for their specific business needs.
  • Implemented robust security measures to protect sensitive data and maintain compliance with industry regulations.
  • Conducted comprehensive system assessments to identify areas of improvement in existing IT infrastructure, recommending strategic upgrades when necessary.
  • Installed and configured server and workstation hardware, OS and custom applications.
  • Reduced downtime by promptly troubleshooting and resolving internet connectivity issues for both wired and wireless networks.
  • Facilitated smooth daily operations by addressing any technical issues such as computer malfunctions or internet connectivity problems promptly.

Technical Team Leader

vCustomers Services India Pvt. Ltd.
11.2001 - 05.2004
  • Contributed to strategic planning initiatives by providing valuable insights on current technology trends and market demands.
  • Established robust monitoring systems to proactively identify potential issues before they escalated into critical incidents.
  • Managed resource allocation effectively, balancing workload distribution among team members to prevent burnout.
  • Facilitated effective communication between stakeholders, translating complex technical concepts into digestible information for non-technical colleagues.
  • Mentored junior team members with technical guidance and professional development support.
  • Streamlined project workflows for improved efficiency, resulting in timely project completion.
  • Created an environment conducive to open feedback and constructive criticism, empowering team members to voice their opinions and contribute to collective success.
  • Led successful system migrations with minimal downtime, coordinating efforts across multiple teams for seamless execution.
  • Increased customer satisfaction through efficient issue resolution and proactive communication of updates.
  • Championed continuous learning within the team, fostering a culture of innovation and growth.
  • Enhanced team productivity by implementing Agile methodologies and conducting regular progress meetings.

Customer Support Engineer

QuantM Services Pvt. Ltd.
10.2000 - 11.2001
  • Company Overview: A Business Partner of IBM
  • Answered incoming support inquiries via chat, phone and email.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Established empathy with customers through insight into business drivers and expectations to offer personalized service.
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
  • Assisted in creating a culture of continuous improvement within the Customer Support department through proactive recommendations on process optimization.
  • Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.
  • Generated reports to track performance and analyze trends.
  • Installed and configured operating systems and applications.
  • Offered assistance in implementing and developing training programs.
  • Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
  • Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.

Network Administrator

Garud InfoTech Pvt. Ltd.
05.1999 - 10.2000
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Monitored system performance and responded to alerts.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
  • Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.

Education

Advanced Diploma - Computer Hardware & LAN engineering plus Basic Electronics

Jetking S.E.T (School of Electronics And Technology)
Gurugram

Bachelor of Computer Applications - Computer Applications

William Carey University
Shillong, India
06-2009

Skills

  • Business analysis
  • Team mentoring
  • Microservices architecture
  • Requirements analysis
  • Machine learning
  • Performance optimization
  • Stakeholder management
  • Technical leadership
  • Team leadership
  • Issue troubleshooting
  • Customer relationship management
  • Coaching and mentoring
  • Project leadership
  • Risk assessment
  • Project management
  • Infrastructure management

Accomplishments

  • Written Technical eBook which is available on Amazon to help beginners with Virtualization and Clouding computing.
  • Written many public KBs and Articles for companies like Microsoft and Vmware.
  • Conducted many non-profit tech sessions for people interested to learn AI, ML and Prompt Engineering.

Otherskills

Installation, configuration and management of VMware and HyperV infrastructures. Budgeting and providing RFPs based on the client requirements. Designing Virtualization and Storage solutions., Installation of IBM RACK servers, cable managing, installation of SCSI RAID controller, designing and implementing fault tolerance methods, installation of Dual PROCESSOR, RAM & HOT SWAP devices.

Hobbies and Interests

  • Sharing knowledge
  • Listening to music
  • Computers (especially troubleshooting)
  • Riding bikes

Skillsgained

  • IBM India Pvt. Ltd. (Kyndryl), Project Cooperative Bank, UK, Promoted as Technical Project Manager and assisted in various projects as individual contributor. Tasks included resource management, Team Meetings, Client Meetings, project delivery and Budget evaluations., Project AIG, As a shared resource, got promoted and given an opportunity to assist on RFS, TSD, SOW designing and Implementation for Technical requirements., Project Allianz, Obtained digital badge on IBM architectural Thinking & Team Solution Design (IBM Architect Profession). Worked as Technical Architect., Project Ameriprise, Worked as an account Architect and SME for technical escalations, Disaster recovery solutions.
  • Innovation Technologies by Design, Design & implement IT infrastructures from scratch, RFPs, Troubleshooting and designing.
  • VMware Software Services Pvt. Ltd., Worked with Global Support Team (GSS) to provide tech support to customers around the globe.
  • IT By Design Pvt. Ltd., Provided IT support to clients located in NYC.
  • Convergys India Services Pvt. Ltd., Provided technical support and consultancy, resolving break-fix issues for customers based in US/CA.
  • Infovision Group, Provided technical support and consultancy, resolving break-fix issues for customers based in UK.
  • VCustomers Services India Pvt. Ltd., Provide technical support for Compaq commercial products and wireless devices to customers in US/CA.
  • QuantM Services Pvt. Ltd., Got appointed at onsite (at client side) to provide technical support to hardware provided by the company.
  • Garud InfoTech Pvt. Ltd., Used to provide LAN/WAN Technical Support.

Languages

English
Full Professional

Certification

  • Cisco Certified Network Associate (CCNA).
  • CompTIA Certification.
  • Amazon Web Services(AWS) Cloud Practitioner.
  • VMware Certified Professional (VCP).
  • Microsoft Certified Systems Engineer(MCSE).
  • Microsoft Certified Professional (MCP+i).
  • ITIL v4
  • IBM trained Solution Architect.
  • IBM trained Agile Explorer.

Timeline

Sr. Technical Lead & Technical Project Manager

Kyndryl Services Pvt. Ltd. (IBM)
05.2016 - 07.2024

Project Manager-Virtualization, Storage & Servers Support

Innovation Technologies by Design Pvt. Ltd.
06.2012 - 03.2016

Technical Support Engineer-Level 2

VMware Software India Pvt. Ltd.
12.2009 - 05.2012

Sr. Systems Administrator

Innovation Technologies by Design Pvt. Ltd.
07.2009 - 12.2009

Technical Support Officer-II

Convergys India Services Pvt. Ltd.
08.2004 - 07.2009

Sr. Tech Support Executive

Infovision Group
05.2004 - 08.2004

Technical Team Leader

vCustomers Services India Pvt. Ltd.
11.2001 - 05.2004

Customer Support Engineer

QuantM Services Pvt. Ltd.
10.2000 - 11.2001

Network Administrator

Garud InfoTech Pvt. Ltd.
05.1999 - 10.2000

Advanced Diploma - Computer Hardware & LAN engineering plus Basic Electronics

Jetking S.E.T (School of Electronics And Technology)

Bachelor of Computer Applications - Computer Applications

William Carey University

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ANIL BHATIA