PRABHJOT KAUR WALIA
Moose Jaw,SK
Summary
Dedicated public health professional with strong problem-solving and organizational skills. Conducts thorough inspections and risk assessments to ensure compliance with health regulations, fostering community well-being through effective documentation and actionable recommendations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Student Public Health Inspector
Saskatchewan Health Authority
Moose Jaw, Saskatchewan
05.2026 - Current
- Conducted inspections of food service establishments, retail markets, daycares, and other public health facilities to ensure compliance with local, state, and federal regulations.
- Performed routine swimming pool and whirlpool inspections.
- Performed personal service setting inspections to ensure infection prevention and control standards are met.
- Documented findings from inspections by writing detailed reports that included recommendations for corrective action.
- Analyzed laboratory results from samples taken during inspections to determine the cause of any potential contamination or health risks.
- Conducted rabies risk assessments following animal bite exposures in accordance with public health guidelines.
- Assessed animal bite incident forms and followed up to prevent rabies transmission.
- Educated operators and public on health regulations, risk reduction and best practices.
- Documented findings from inspections by writing detailed reports that included recommendations for corrective action when necessary.
- Assessed communicable disease inquiries and performed public health protocols.
- Maintained knowledge of current laws and regulations about public health inspection activities.
- Attended training sessions regularly in order to stay up-to-date on changes in industry standards.
- Executed daily responsibilities with precision in a fast-paced environment.
Sales and Design Consultant
Jag's Furniture and Mattresses
Coquitlam, British Columbia
07.2024 - 04.2026
- Conducted personalized consultations to assess client design preferences, lifestyle needs, and budgets.
- Recommended layouts, color schemes, and decor for clients to envision cohesive design concepts.
- Advised on furniture and mattress selections, highlighting key product features and benefits.
- Delivered exceptional customer service, addressing inquiries, resolving issues, and coordinating seamless delivery.
Tesla Inside Sales Advisor
Tesla Motors Canada ULC
06.2023 - 04.2024
- Identified customer needs and provided tailored solutions, effectively addressing objections through consultative selling.
- Built strong customer relationships, guiding them through sales and delivery, and addressing inquiries.
- Built strong customer relationships, guiding customers through sales and delivery processes while proactively addressing inquiries.
- Collaborated with sales, delivery, finance, trade-in, and customer support teams to improve procedures.
- Improved KPIs by implementing strategies that maintained high CSAT scores.
Fashion Associate PT
Reitmans Ltd.
08.2022 - 05.2023
- Designed visually appealing displays to enhance new product sales.
- Provided assistance during busy periods to ensure adequate staffing.
- Assisted shoppers with polite, personalized service to meet their needs.
- Efficiently managed cash registers for seamless transactions.
- Rapidly acquired and applied new skills to boost productivity.
- Consistently met sales targets with accurate and efficient daily operations.
Team Leader/Supervisor
The Sydney Call Center
01.2022 - 05.2023
- Led a team of 20-30 members, resolving issues, managing payroll, and scheduling work hours.
- Monitored team performance, providing feedback to boost productivity and maintain quality standards.
- Supervised compliance with procedures and quality requirements.
- Conducted training and mentoring to enhance accuracy and commitment to friendly service.
- Conducted regular operational reviews to identify and implement improvements.
- Developed tracking spreadsheets for call monitoring and reporting.
Customer Service Representative
The Sydney Call Center
05.2021 - 01.2022
- Managed outbound and inbound contacts, ensuring courteous and professional service to enhance customer satisfaction.
- Troubleshot and resolved issues with GE Appliances, scheduling technician appointments when needed.
- Engaged with customers to understand needs and resolved issues by researching systems for accurate information.
- Collaborated with other departments to address customer issues effectively, adhering to client program processes.
- Escalated customer dissatisfaction to the managerial team when necessary.
Associate Corporate Training & Skill Developement
Turacoz Healthcare Solutions
07.2018 - 12.2019
- Trained and mentored graduates in communication skills, and conducted student counseling sessions.
- Addressed and resolved students' career-related issues.
- Supervised online medical writing modules for graduates from various universities.
- Created a database for seeking online medical writing projects in Saudi Arabia, Dubai, and the US, contributing to business development.
- Completed paperwork, identified discrepancies, and addressed them promptly.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Provided mentorship to support individual and team development in the student community.
- Designed, delivered, and evaluated advising practices to enhance graduate student career advising.
Assistant Professor
Chitkara University
07.2018 - 12.2019
- Taught graduates and post-graduates at Chitkara College of Pharmacy.
- Supported struggling students outside the classroom, tracking their progress.
- Coached post-graduate students in Pharmacovigilance.
- Established and published research in Pharmacology.
- Conducted research for academic publications.
- Built strong rapport with students through discussions and advisement.
- Contributed to campus activities to enhance university image.
- Collaborated on curriculum revisions and evaluations for the Pharmacy program.
Education
Bachelor of Health Sciences (Post Degree) - Public Health
CAPE BRETON UNIVERSITY
Cape Breton, NS01-2022
MASTER OF PHARMACY - PHARMACOLOGY
CHITKARA UNIVERSITY
India, Punjab07-2018
BACHELOR OF PHARMACY -
PHARMACY CHITKARA UNIVERSITY CHITKARA UNIVERSITY
India, Punjab07-2016
Skills
- Risk assessment
- Adaptability and accountability
- Critical thinking skills
- Team collaboration skills
- Basic proficiency in MS Office tools (Excel, Word, PowerPoint)
- Skilled in critical thinking, problem-solving, and prioritizing tasks
- Effective team collaborator with experience in multitasking and handling multiple priorities
- Customer service skills
- MS Office
- Workflow improvement
- Attained 8032% GPA as a Public Health graduate
- Public health regulations
Certification
- CPR & First Aid Certified
- Infection Prevention & Control (Public Health Ontario)
- NEHA Pool Inspection Certification
- Advanced Food Handler’s Safety Certification
- Posters Presented: Emergency Management & Preparedness, Pest Control (CBU)
- Student Member, Canadian Institute of Public Health Inspectors (CIPHI)
- Google Project Management Certification
- Risk Management, Pharmacovigilance & Medical Writing Certification
- Loss Prevention Certified
- Languages: English, Punjabi, Hindi
- Valid Class 5 Driver’s License with vehicle access
- Food Safety Course
- Swimming Pool Operator Course
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Completed Food Safe and Swimming Pool Course from SHA
REFERENCE
Available upon Request.
Timeline
Student Public Health Inspector
Saskatchewan Health Authority
05.2026 - Current
Sales and Design Consultant
Jag's Furniture and Mattresses
07.2024 - 04.2026
Tesla Inside Sales Advisor
Tesla Motors Canada ULC
06.2023 - 04.2024
Fashion Associate PT
Reitmans Ltd.
08.2022 - 05.2023
Team Leader/Supervisor
The Sydney Call Center
01.2022 - 05.2023
Customer Service Representative
The Sydney Call Center
05.2021 - 01.2022
Associate Corporate Training & Skill Developement
Turacoz Healthcare Solutions
07.2018 - 12.2019
Assistant Professor
Chitkara University
07.2018 - 12.2019
Bachelor of Health Sciences (Post Degree) - Public Health
CAPE BRETON UNIVERSITY
MASTER OF PHARMACY - PHARMACOLOGY
CHITKARA UNIVERSITY
BACHELOR OF PHARMACY -
PHARMACY CHITKARA UNIVERSITY CHITKARA UNIVERSITY