Prabhjot Singh
Surrey,BC
Summary
Technical support specialist with a strong background in customer service, particularly at Staples. Demonstrated expertise in resolving complex technical issues, enhancing customer satisfaction through effective application support and exceptional problem-solving skills. Achieved significant improvements in system diagnostics and cultivated positive customer relations that drive repeat business and ensure operational excellence.
Overview
4
4
years of professional experience
Work History
Technical Support and Sales
Staples
Whitehorse, Yukon
05.2022 - 06.2024
- Provided technical support to customers over the phone and via email.
- Diagnosed and troubleshot computer problems for customers by using remote access tools.
- Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity.
- Performed regular maintenance checks on customer computers to ensure optimal performance.
- Evaluated current technology trends in order to recommend suitable solutions for customers' needs.
- Resolved customer complaints in a timely manner.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Customer Service Associate
Real Canadian Superstore
Whitehorse, Yukon
03.2020 - 06.2024
- Greeted customers and identified their needs.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Educate customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Kept work area neat, clean, and well-stocked at all times.
Packer Associate
Amazon Warehouse
Richmond, British Columbia
10.2021 - 05.2024
- Pack the customer order nicely in such a way that the customer's items can be delivered safely.
- Report any hazards on the floor for everyone's safety.
- Fulfilling required goals.
- Working with scanners, screens, and machines.
- Stacked boxes onto pallets in an orderly fashion to ensure stability during transport.
- Ensured that all products were properly packaged before being shipped out of the facility.
Education
Computer And Information Systems
Kwantlen Polytechnic University
Surrey, BC09-2021
Skills
- Application support
- Software installation
- Scripting languages
- Security protocols
- Problem resolution
- System diagnostics
- Skilled in computers and printers
- Network administration
- Systems and user support
- Database design and management
- Software development
- Web design and development
- C# and Java programming
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Adaptive Safety Data Sheets
- Material Safety Data Sheets
- Pallet jacks
- Boxing and labeling
- Data recovery
- Technical support
Timeline
Technical Support and Sales
Staples
05.2022 - 06.2024
Packer Associate
Amazon Warehouse
10.2021 - 05.2024
Customer Service Associate
Real Canadian Superstore
03.2020 - 06.2024
Computer And Information Systems
Kwantlen Polytechnic University
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