Daniel Mcgrath

As a Sales Development and Mobile Technical Support agent on the EE network, my primary responsibility is assisting customers with network issues and resolving problems related to their mobile device, smartwatches, or tablets. I utilize a specialized software called Advisor Hub, provided by British Telecom, to ensure the safe handling of customer enquires.

In addition to providing technical support, I have excelled in sales, consistently ranking as the top seller within my team and across the office for several months. To measure our performance, they employ a metric system that includes First Call Resolution(FCR) and Net Performance Score(NPS).

FCR tracks our ability to address and resolve customer issues during their initial call, aiming to provide solutions efficiently, while NPS is a customer experience rating. This dual-role of technical support and sales has allowed me to offer comprehensive assistance to customers while contributing to the company's overall success.

Betxs is a ground breaking betting platform, reshaping modern betting betting through automation. Betxs provides its customers with a fully automated betting experience that changes how people interact with the world of betting, enhancing convenience and efficiency in there gambling.

Avital aspect of my role at Betxs involved educating our customers about this concept and demonstrating our automated system. This includes Guiding customers through the platform's features and functionalities to make the most of this cutting edge technology.

In addition to educating customers, my role as general manager entailed responsibilities like running of the store on a day to day basis, over seeing the machines and insuring any issues are promptly resolved.

Efficient cash management was also integral to our operations, involving large and minor cash transactions and accurate maintenance of financial records in a safe and secure manner.

In this role I was tasked with a combination of front and back of house duties. I carried out the role of cashier providing a welcoming and friendly environment for our customers. I had to ensure accurate cash flow while also assisting with product questions from customers.

I was also responsible for stock management including rotation, ordering and display management. As a keyholder it was my responsibility to ensure that the shop was opened on time, while also managing deliveries including receiving and checking incoming shipments.

During the weekend I managed a busy food preparation counter and ensured an efficient flow of service throughout.

I developed a wide skill set that allowed me to effectively engage, guide and support customers with various inquiries on the Harley Davidson account.

I particularly specialized in matters related to the Harley Owners Group (H.O.G) and membership. This involved assisting customers with membership renewal and account set up while addressing any questions they had regarding H.O.G. I was also responsible for distributing membership packs to members.

Another aspect of this role was providing valuable insights on upcoming European events related to the iconic Harley Davidson brand. I helped members find the locations of Harley Davidson dealerships in their vicinity, ensuring they could readily access the brands services and products. I also extended my support to Harley Davidson dealerships, aiding them in resolving any queries or issues they encountered concerning the brand.

I logged all customer calls and queries, ensuring that they were efficiently addressed and resolved. Additionally, I played a role in maintaining the CRM database by updating the master data file. I also participated in weekly team meetings allowing me the opportunity to work with my colleagues and contribute to the teams' collective goals and objectives.