Prabhjot Singh
Winnipeg
Summary
Communicative professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Billing Clerk
City Of Winnipeg
03.2023 - Current
- Verified accuracy of billing data and corrected discrepancies.
- Executed billing tasks and recorded information in company databases.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Generated daily, weekly and monthly reports for billing department.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
Overnight Receiver
Walmart
08.2022 - Current
- Documented damaged, inaccurate or missing products and reported to management.
- Received deliveries, scanned packages and updated orders in internal database.
- Tracked and documented incoming deliveries and current stock via computerized warehouse management systems.
- Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements.
Courier Care Specialist
Skip the Dishes
04.2022 - 09.2022
- Handled courier complaints and inquiries for services and products.
- Performed QA and organized reports for workload.
- Greeted couriers, answered general questions and directed to appropriate locations.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Supervisor
Mobilinq
11.2020 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Bachelor of Science - Applied Computer Science And Information System
The University Of Winnipeg
High School Diploma -
Triple M Public School
03.2019
Skills
- Data Evaluation
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Data Entry and Maintenance
- Accuracy and Precision
Timeline
Billing Clerk
City Of Winnipeg
03.2023 - Current
Overnight Receiver
Walmart
08.2022 - Current
Courier Care Specialist
Skip the Dishes
04.2022 - 09.2022
Supervisor
Mobilinq
11.2020 - 08.2022
Bachelor of Science - Applied Computer Science And Information System
The University Of Winnipeg
High School Diploma -
Triple M Public School
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