Prabhjot Singh
Winnipeg,Manitoba
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls, emails and experience in billing, account management and data entry. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Billing Representative - Clerk B
City Of Winnipeg
03.2023 - Current
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Processed customer refunds and adjustments according to company policies.
Members Service Counsellor
CAA
09.2022 - 03.2023
- Answered member inquiries via phone and email
- Assisted with the management of member accounts, including billing and payments
- Entered data into the system and maintained accurate records
- Assisted members with account management and troubleshooting.
Courier Care Specialist
Skip The Dishes
04.2022 - 09.2022
- Handled courier complaints and inquiries for services and products
- Performed QA and organized reports for workload
- Greeted couriers, answered general questions and directed to appropriate locations
- Assisted Couriers by answering inquiries via phone and email
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Customer Service Representative
Cellicon
03.2020 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided technical support to customers and resolved technical issues
- Updated customer information in the system and maintained accurate record
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Bachelor of Science - Applied Computer Science And Information System
The University Of Winnipeg
Winnipeg Mb01.2023
High School Diploma -
Triple M Public School
Punjab INDIA03.2019
Skills
- Data Evaluation
- Experience in billing and account management
- Data Entry and Maintenance
- Professionalism and Courtesy
- Client communications
Timeline
Billing Representative - Clerk B
City Of Winnipeg
03.2023 - Current
Members Service Counsellor
CAA
09.2022 - 03.2023
Courier Care Specialist
Skip The Dishes
04.2022 - 09.2022
Customer Service Representative
Cellicon
03.2020 - 04.2022
Bachelor of Science - Applied Computer Science And Information System
The University Of Winnipeg
High School Diploma -
Triple M Public School
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